Ourisman of Rockville
In operation 14 years.
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Andy helped me at both collision and the service center! He was extremely helpful and got my car returned to me quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Vanessa was very helpful and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, thank you.
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
Everything about your service was perfect, from the moment I walked in to request an estimate to the day i walked out with a car in perfect shape. People are courteous, I was kept informed of the progress made during the repair, and the work was done promptly, perfectly and below the cost estimate. Your shop exemplifies the virtues of a business well run. Thank you all for your attention to detail. I am a very happy customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nothing short of excellent — from the reception to the estimate to the work done. I am amazed at the quality of your people and the work they do. In addition, the way you kept me informed of the progress of the repair was exceptional. I will be forever singing the praises of your business.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
My car is running so much worse since it was there. It was running better before my car was fixed by Ourisman after my accident.
Customer Service - 4.5/5.0 -
Vanessa was awesome during the process.
My Experience - 5.0/5.0 -
Ourisman collision center representatives were friendly and professional. They provided me with all info on repair process and timeline. Vanessa from their team kept me updated on repair status from time to time. I was very pleased with that. I highly recommend this place.
Likely to Recommend - 5.0/5.0 -
Very satisfied
Repair Quality - 5.0/5.0 -
Representatives at the counter were friendly and explained the repair process clearly. They also kept me updated on the status of repair. I very much appreciate that.
Customer Service - 4.5/5.0 -
Very good job.
My Experience - 5.0/5.0 -
Everyone was honest, professional, and dependable. Kudos to Ms. Veronica for being cooperative, honest, and very knowledgeable about handling the calibration of the four tires of my car using the car settings after putting air. Two thumbs up.
Likely to Recommend - 4.0/5.0 -
The location of this particular Ourisman Collision Center is very close to where I live and work.
Repair Quality - 4.5/5.0 -
I only met and spoke to the Geico adjuster on the night I got my 2025 Honda HR-V back after a 15-day repair at the body shop. I dropped off my car for repair November 18, 2025 still sunny and bright and ended up getting it back December 03, 2025 after a snow day. By the way, there was a small scratch near the logo of HONDA on my car that wasn’t there before I dropped it off.
Customer Service - 3.5/5.0 -
The people manning the table for customers signing in were professional, honest, and reliable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent in every way
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great, got to pick it up on the originally proposed date, and it was less expensive than projected. I'm very happy!
Likely to Recommend - 5.0/5.0 -
Pleased overall. Thank you!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vehicle was ready as advised and came in under the original cost, so, of course, I was very pleased. Looks great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It was easy through insurance
Repair Quality - 4.0/5.0 -
It was fine. Took 3 weeks, which seemed long for the type of repair it was. Plus, they broke my license plate cover.
Customer Service - 4.5/5.0 -
It was fine. Did feel like I had to be the one to call for updates on the vehicle and that if I didn't, they would not have called me until it was done
My Experience - 5.0/5.0 -
Vanessa is awesome! She’s very communicative and always updates me of any development during the repair process. She went out of her way to give a great service! 10 out 10! Thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are amazing. Great communication and updates about the repair. Vanessa went out of her way to help me. Thank you!
Customer Service - 5.0/5.0 -
Vanessa is awesome!:) She’s very patient and great with communicating about updates.
Likely to Recommend - 5.0/5.0 -
I would again. It’s close and service was fast.
Repair Quality - 5.0/5.0 -
It looks brand new, so very happy.
Customer Service - 5.0/5.0 -
I think they were quite kind. One of the representatives was wiping the dirt off the car cause it had just been washed the other day. So I thought that was nice.