Ourisman Toyota of Edgewood
In operation 105 years, 4 years at this location.
Ourisman Automotive Group is a family owned auto repair business that has been in business since 1921. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Could have keep me updated better how long it would take.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service!
Repair Quality - 5.0/5.0 -
Tanya was a huge help! She was great to work with. So was Janet. The tech stayed late to get my truck finished so I was able to get it back in two days. I'm very happy with the service. They even washed and vacuumed my truck!
Customer Service - 5.0/5.0 -
Excellent service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well Don. Staff was excellent to deal with
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car wouldn't start when picked up. Had to jump start 1.5 year old battery. Tech must have left door open for prolonged time. Battery fine now but probably caused damage to battery.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tanya did a great job keeping me posted.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The lady was real nice and kept me updated about my car.
Likely to Recommend - 4.5/5.0 -
They workmanship is great.
Repair Quality - 5.0/5.0 -
I am thoroughly pleased with the level of craftsmanship this Collision Center provided
Customer Service - 4.5/5.0 -
They were very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutely not.
Repair Quality - 1.5/5.0 -
Many things that were billed and stated they were done on the vehicle were not, examples being windshield washer fluid was charged but not filled. An alignment was charged, no alignment was done. The vehicle took over a month in the shop, my daughter had to call multiple times for updates
Customer Service - 2.5/5.0 -
Everyone was nice but the communication with updates or anything was awful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I thought it was overpriced.
Repair Quality - 5.0/5.0 -
Vehicle looked great when I picked it up. It was also done 1 day earlier than expected. Thanks.
Customer Service - 5.0/5.0 -
I was worried at first because he talked like he was going to total it. But it seems that he fixed it and it looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Very poor customer service from the young man that assisted me.