Ourisman Toyota of Edgewood
In operation 105 years, 4 years at this location.
Ourisman Automotive Group is a family owned auto repair business that has been in business since 1921. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tonia and Janet were very accommodating and professional in making sure there wasn't any concerns
Customer Service - 5.0/5.0 -
Ms. Janet is salt of the earth. Very accommodating from 5he moment she picked the initial phone call. It was at the very moment I decided I would be bringing my vehicle in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
As always, my car looks perfect. It's difficult for me to be without a car -- I live alone and most of my friends have died. Makes me a bit cranky. Sorry if I offended anyone.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They was so Great!
Customer Service - 5.0/5.0 -
Great 👍
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The work looks great. But my headlights are not adjusted correctly. The low beams point directly down and not forward enough for night time driving. Also a smidgen of over spray on headlights. I also figured for good customer service the inside would have been at least vaccumed and wiped down. Overall a good job. But a small amount of effort and you would have gotten a 10.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I have a husky and had a lot of hair in the cracks of my car which could not be reached due to the rear view mirror. My rear view mirror had to be removed for repairs and they apparently vacuumed it out or removed the hair for me. BIG deal!!!
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
They assure me that only the name changed but the technician were experienced and same as before - Thompson.
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
Some communication but delays in properly estimating the repairs cost which delay the insurance in re assessment. Order parts but received the wrong ta gate which further delayed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
It took them a very long time to get the job done., but overall I think I had a good experience with the company and my car was really good. Thank you so much for your service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
Repair great customer service3
Customer Service - 1.5/5.0 -
Was blatanly mislead by Garret on parts on hand and completion