Ourisman VW and Volvo Autobody

4.7 (373reviews)
92%
5445 Butler Road,  Bethesda,  MD  20816

In operation 5 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (373)

Likely to Recommend

Repair Quality

Car was returned with a loose or damaged cooling hose, causing a breakdown three days later and potential engine damage. Despite a $5,000 repair, you used defective front-end parts or reused damaged ones, as there were visible marks on a supposedly newly repaired car. Completely unacceptable negligence from an official VW dealer.

Customer Service

Nick maintained a professional and affable demeanor at all times

Returned Clean

My Experience

Ray was very attentive and stuck to his deadlines which was greatly appreciated.

Likely to Recommend

Repair Quality

We were able to schedule it easily brought it in quick and efficient really appreciate it was told that we’re not going to get it. 100% but close and they were right on.

Customer Service

Did what they said they could do

Returned Clean

My Experience

Jean kept me well informed and did a wonderful job. I'm very satisfied with the service.

My Experience

excellent service start to finish. Nick kept me well-informed every step of the way.

Likely to Recommend

Repair Quality

prompt, efficient, great communication

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Sang was very helpful and the job was done quick.

Customer Service

Likely to Recommend

Repair Quality

Excelente trabajo y muy buena calidad muy agradecido

Customer Service

Returned Clean

My Experience

Good communication, quick turnaround. Much better than last time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The service was great !!

Customer Service

The service was great !!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Nicholas was excellent

Returned Clean

My Experience

Ray was phenomenal to work with

Likely to Recommend

Repair Quality

Very satisfied with the service from the Body Shop team. Ray was very helpful during the process and always available. Thank you!

Customer Service

Returned Clean

Likely to Recommend

In a world which no longer seems to understand the word service it was a pleasant surprise to finally find a business which understands the meaning of service. As a long term client of Ourisman it is reassuring that service is still important to customers.

Repair Quality

My compliments have already been distributed to the staff on their attention to both me personally and the needs of the vehicle.

Customer Service

see previous commemt

Returned Clean

My Experience

First rate work!

Likely to Recommend

Repair Quality

Good as new

Customer Service

Excellent communication along the way

Returned Clean

Likely to Recommend

Repair Quality

People were honest and straightforward. Charged a fair price for the work and the end result looks like original finish.

Customer Service

The only wrong with this body shop is the customer parking.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you all for a fine job!

Likely to Recommend

Repair Quality

The damage repair was perfect. If I didn't know better, I would think the car just came out of the showroom.

Customer Service

Everyone was wonderful and went out of their way to be sure the car was done in my time frame.

Returned Clean

Likely to Recommend

Repair Quality

Very helpful and kept me update throw out the process .

Customer Service

My Experience

Likely to Recommend

Repair Quality

Great service from Nicholas and team.

Customer Service

Returned Clean