Pacific Motor Company Inc.

4.9 (2,085reviews)

98%

(253) 572-7214

1408 Martin Luther King Jr Way, Tacoma, WA 98405

98%

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1408 Martin Luther King Jr Way
Tacoma, WA 98405

Get Directions Website

Schedule an appointment at Pacific Motor Company Inc.

Book Appointment

About Pacific Motor Company Inc.

See Photos

1408 Martin Luther King Jr Way
Tacoma, WA 98405

Get Directions Website

Schedule an appointment at Pacific Motor Company Inc.

Book Appointment

In operation 53 years.

Pacific Motor Company is friendly family owned business. Most of our employees have been here an average of 20 years. Nobody likes to have their vehicle in the shop, but we strive to make the customer experience smooth and non stressful when ever possible. We have rave reviews about our paint work, how clean the car is when it comes back to the customer, and friendly the staff is. Come on by and give us a try, you wont be disappointed!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (2,085)

Sort By:
Newest
Rating

1,740 Customers Rated

5 Stars

74.7% Complete

(1557)
4 Stars

5.8% Complete

(120)
3 Stars

1.2% Complete

(24)
2 Stars

1% Complete

(21)
1 Star

0.3% Complete

(6)
< 1 Star

0.6% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, including impressive paint matching and meticulous attention to detail. The staff is widely recognized for being friendly, professional, and courteous throughout the entire process. Communication stands out as a major strength, with customers appreciating regular text updates and prompt responses to questions. Timeliness is another highlight, as repairs were frequently completed ahead of schedule, exceeding expectations. Customers also valued assistance with rental car coordination and insurance claims, making stressful situations much easier. A few customers noted isolated concerns around communication gaps regarding parts delays and minor post-repair issues, as mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning over decades and enthusiastically recommending the business to others.

Select to learn more

Service Quality
Timeliness
Communication

"Above and beyond doesn't begin to describe their level of customer care! Everyone was extremely kind and ..." Read more

"Incredible customer service and Incredible quality of workmanship"

"Excellent work, attention to details."

"Absolutely everything they did was top notch."

"... they even answered all my questions in between and everything was perfect I couldn't ask for a better shop to have handle this situation because that's how ..." Read more

"It was done a day early."

"... with the service provided by Pacific Motor Co. The repairs were done two days quicker than originally quoted and the work is top notch." Read more

"... returned as it was new, no broken bumper. More amazing , they had the car 1 day! I thought at least three days to affect the repair." Read more

"The repair was finished ahead of schedule and I appreciate the car wash and vacuum!"

"Earlier than expected."

"Communication with Pacific Motors was great. I felt informed and updated frequently."

"... and as if there were no damages in the first place! Great communication as well with the updates they provided." Read more

"Fast, friendly, high quality repairs, great communication!!"

"... repairs sooner than expected. I really liked how they were sending me texts to keep me informed of the progress on my car. Thank you very much." Read more

"I was impressed with both the professionalism and the timelines of communication."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Above and beyond doesn't begin to describe their level of customer care! Everyone was extremely kind and ..." Read more

"Incredible customer service and Incredible quality of workmanship"

"Excellent work, attention to details."

"Absolutely everything they did was top notch."

"... they even answered all my questions in between and everything was perfect I couldn't ask for a better shop to have handle this situation because that's how ..." Read more

"It was done a day early."

"... with the service provided by Pacific Motor Co. The repairs were done two days quicker than originally quoted and the work is top notch." Read more

"... returned as it was new, no broken bumper. More amazing , they had the car 1 day! I thought at least three days to affect the repair." Read more

"The repair was finished ahead of schedule and I appreciate the car wash and vacuum!"

"Earlier than expected."

"Communication with Pacific Motors was great. I felt informed and updated frequently."

"... and as if there were no damages in the first place! Great communication as well with the updates they provided." Read more

"Fast, friendly, high quality repairs, great communication!!"

"... repairs sooner than expected. I really liked how they were sending me texts to keep me informed of the progress on my car. Thank you very much." Read more

"I was impressed with both the professionalism and the timelines of communication."

Niamh (Ford owner) reviewed 9/4/26

Thank you for your professionalism and efficiency and getting my vehicle fixed and back to me. Really appreciate it!!

Quantas (Toyota owner) reviewed 9/4/26

Continuous communication and great finished product

Hanna (Subaru owner) reviewed 8/31/26

Travis (Toyota owner) reviewed 8/30/26

Nathaniel (Mitsubishi owner) reviewed 8/28/26

Excellent service. Excellent work.

Adriel (Tesla owner) reviewed 8/26/26

Anonymous (Mercedes-Benz owner) reviewed 8/24/26

Front desk is always incredibly helpful and friendly.

Curran (Chevrolet owner) reviewed 8/24/26

John (Volvo owner) reviewed 8/17/26

I have had perhaps a half dozan experiences with Pacific Motor Company over maybe 40 years. (Not all my fault.). And this group, though I know it has changed over time, has been consistently excellent on every occasion. I highly recommend them to anyone in need of such services. In my opinion they are without peer.

Robert (Lexus owner) reviewed 8/17/26

Polite, efficient and excellent workmanship

Kenneth (Chevrolet owner) reviewed 8/17/26

Samir (Mazda owner) reviewed 8/13/26

You guys did a great job

Laurel (Toyota owner) reviewed 8/12/26

Service and repair were both at the highest level the could be. It all made me feel very special. Thank you, BobTitland

Colleen (Honda owner) reviewed 8/10/26

Everyone was great. Repairs great. Like the way you kept me informed with the texts.

Paul (Subaru owner) reviewed 8/10/26

As noted

Very clean job, doors fit perfectly, paint is spotless and job was done quickly.

Very professional, courteous and friendly

Elizabeth (Honda owner) reviewed 8/7/26

Krystal (Lincoln owner) reviewed 8/3/26

Very fast turn around and very professional!

Great customer service!

Jenny-Mai (BMW owner) reviewed 8/3/26

Thank you Tyler! Colette is so happy we appreciate yall!

James (Subaru owner) reviewed 8/1/26

100% I’d recommend and will also repeat as a customer

Absolutely everything they did was top notch.

Great customer service

Jacqueline (Land Rover owner) reviewed 7/27/26

Very pleased with the service and people.

Top of reviews

Pacific Motor Company Inc.

Schedule an appointment at Pacific Motor Company Inc.

About Pacific Motor Company Inc.

Schedule an appointment at Pacific Motor Company Inc.

Reviews (2,085)

1,740 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?