Paul's Auto Collision

4.9 (170reviews)
98%
585 Commercial Avenue,  Garden City,  NY  11530
Bot
Shop AssistantSparkles

In operation 24 years.

*Experience the Difference in Autobody Innovation* At Paul's Auto Collision in Garden City, we are revolutionizing the autobody repair industry with cutting-edge technology, precision, and unparalleled accessibility. Our comprehensive range of services is designed to elevate your repair shop experience and deliver exceptional results. We offer state-of-the-art spray booths, advanced drying robots, versatile preparation bays, efficient infrared and UV lamps, premium LED shop lighting, and a groundbreaking FixLine system that enhances collision repair efficiency. Powered by patented DryTronic infrared technology, we ensure rapid and flawless drying of all paint types, complemented by integrated UV technology for seamless curing of UV coatings from any brand. Our versatile solutions are tailored for passenger, commercial, and electric vehicles, making us the ideal partner for transforming your autobody repair capabilities.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 7:00 am - 2:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Volkswagen

Reviews (170)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new, often better than before the accident. The facility is frequently highlighted as exceptionally clean and well-organized, leaving a strong first impression. Repair quality receives high marks, with customers appreciating the attention to detail, flawless finishes, and thorough interior and exterior detailing upon vehicle return. Communication is a standout strength, as customers value the regular text updates, proactive follow-ups, and transparency throughout the repair process. Timeliness is another key positive, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including clearer communication around repair cost estimates and more consistent upfront scheduling of expected completion dates, as mentioned directly in their feedback.
Select to learn more
"The quality of their work is exceptional. I work in the Quality Assurance field and I must ..." Read more
"Amazing business. Very professional. Car was fixed as good as new. Highly would recommend to anyone. Thank you again"
"... it up, it was like nothing ever happened. In fact, the car looked like new—better than it did prior to being hit. Thank you so much!!" Read more
"... returned in amazing condition! Cleaned inside and out! Looked like I just picked it up from the showroom! Would highly recommend to family and friends!" Read more
"The car looked gorgeous! It's a 2016 CX5 and it looked showroom new."
"... results look perfect. What impressed me most was that they finished ahead of schedule! Highly recommend them for anyone needing professional and timely auto body ..." Read more
"It was finished earlier than expected"
"They completed the work in 1 week I was sooo happy 😃 to get my car back and return the rental"
"Ready a week before expected."
"Repairs were on time according to the given ETA"
"... rental car, to picking the car up was seamless and we received updates on the cars progress daily. Wed highly recommend Pauls to anyone in need of ..." Read more
"... Collision. The team was very professional, quick, and kept me updated throughout the entire process. The shop is spotless, and they did an excellent ..." Read more
"They communicated to me every step of the way."
"I received text messages to keep me informed."
"I was updated through the repair process and they always answered the phone."

My Experience

Excellent service!!

Likely to Recommend

Repair Quality

My 2021 Mazda CX30 looks better than when I took it out of the showroom. Really. Honestly, can’t believe how good it looks after repair at Paul’s Auto Collision. Highly recommend

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Customer Service

Returned Clean

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My Experience

My Experience

The whole experience was wonderful from beginning to end. Victor was amazing. I really appreciated the tour he gave me of your amazing facility. I have never experienced such a wonderful auto collision shop. Thanks to all.

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Good job

My Experience

Excellent service.

My Experience

10/10 experience. Hope I never get into another accident but knowing Paul’s auto collision is around makes me feel more secure.

Likely to Recommend

Now that I know and have experienced this service provider I most certainly will

Repair Quality

I had a must share experience : Outstanding Service EXCELLENCE, PRIDE in EVERY part of the business that touches their clients was my ‘Wow’ experience as I received excellent CUSTOMER SERVICE at Paul’s Auto Collision shop in Garden City, NY. Definitely not a collision shop I’ve experienced in past years. As a black woman who has experienced many instances of a person or business trying to take advantage, or discriminate. My entire business life has been on the frontline of the hospitality industry where customer service is required and expected with no excuses, so I am KEENLY aware. I am so very happy to share that this instance was NOT THE CASE in with Paul’s Auto Collision. As a matter of fact, from the moment I entered the office Victor greeted me and began the process of submitting my claim with State Farm insurance. He was professional, NOT the sloppy, ‘grease monkey’ of the past, knowledgeable, warm and realistic about the turnaround timeline. At my damaged vehicle, with iPad in hand, he walked through the assessment pointing out what needed to be replace and what could be repaired. His turnaround estimate to complete the work and waiting on State Farm approval was reasonable, Paul’s Auto Collision is a direct partner with State Farm so this eliminated having to wait 2-3 days for an inspection, allowing this business to immediately initiate repair work. He then reached out to Enterprise on my behalf and they in turn picked me up. The ‘WOW’ factor of my experience began a week later when I called to check on progress and he said “you should be able to get your vehicle tomorrow, let me check on that I’ll call you back shortly”; he most certainly did! that was so unexpected. The next day upon arrival to pick up my vehicle came biggest surprise, the car was shiny new and get this … the WHOLE car was cleaned on the inside and outside, crevices and all, the wheels looked beautiful, my vehicle looked better than the day it was purchased. Then we did the final checkout as required by Insurance. It is worth mentioning that as I waited to complete my check out process I observed Victor as he did 2 pick ups and completions prior to mine; each of the two other clients were also VERY SATISFIED with their vehicles and the overall service they each received. SERVICE EXCELLENCE truly resides with this provider. Thank you Victor and Paul’s Auto Collision Team for showing your industry what customer service and support should be.

Customer Service

Outstanding Service EXCELLENCE, PRIDE in EVERY part of the business that touches their clients was my ‘Wow’ experience as I received excellent CUSTOMER SERVICE at Paul’s Auto Collision shop in Garden City, NY. Definitely not a collision shop I’ve experienced in past years. As a black woman who has experienced many instances of a person or business trying to take advantage, or discriminate. My entire business life has been on the frontline of the hospitality industry where customer service is required and expected with no excuses, so I am KEENLY aware. I am so very happy to share that this instance was NOT THE CASE in with Paul’s Auto Collision. As a matter of fact, from the moment I entered the office Victor greeted me and began the process of submitting my claim with State Farm insurance. He was professional, NOT the sloppy, ‘grease monkey’ of the past, knowledgeable, warm and realistic about the turnaround timeline. At my damaged vehicle, with iPad in hand, he walked through the assessment pointing out what needed to be replace and what could be repaired. His turnaround estimate to complete the work and waiting on State Farm approval was reasonable, Paul’s Auto Collision is a direct partner with State Farm so this eliminated having to wait 2-3 days for an inspection, allowing this business to immediately initiate repair work. He then reached out to Enterprise on my behalf and they in turn picked me up. The ‘WOW’ factor of my experience began a week later when I called to check on progress and he said “you should be able to get your vehicle tomorrow, let me check on that I’ll call you back shortly”; he most certainly did! that was so unexpected. The next day upon arrival to pick up my vehicle came biggest surprise, the car was shiny new and get this … the WHOLE car was cleaned on the inside and outside, crevices and all, the wheels looked beautiful, my vehicle looked better than the day it was purchased. Then we did the final checkout as required by Insurance. It is worth mentioning that as I waited to complete my check out process I observed Victor as he did 2 pick ups and completions prior to mine; each of the two other clients were also VERY SATISFIED with their vehicles and the overall service they each received. SERVICE EXCELLENCE truly resides with this provider. Thank you Victor and Paul’s Auto Collision Team for showing your industry what customer service and support should be.

Returned Clean

Likely to Recommend

They do great job.

Repair Quality

Customer Service

They did an amazing job !!! Great customer service.

My Experience

Looks like i was never there

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Service was great

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I would absolutely recommend Paul’s auto collision

Repair Quality

My car looks way better than it did before I even got into the accident

Customer Service

The shop was very communicative and delivered my car on time and as promised

Returned Clean

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Customer Service

Paul’s auto body did a excellent job repairing my vehicle after a accident,the workmanship was excellent want to say thank you to BJorn&Victor…

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Repair Quality

Bjorn was fantastic to deal with. First class service from start to finish.

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