Phillips Body Shop
In operation 35 years, 33 years at this location.
The Tri-State's leading name in collision repair. Phillips Body Shop was founded in 1991, and has operated as a family owned business for over 30 years!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’m very pleased with the work Phillips did!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional, reasonable pricing and friendly
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was very respectful and welcoming. They fixed my car brand new and with a smile.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looked better than when I bought it
Customer Service - 5.0/5.0 -
Very fast and efficient and great customer service
My Experience - 0.0/5.0 -
The people I dealt with were amazing, very knowledgeable and kind. The work you did on the door was also amazing and I am very satisfied with it. The only thing I had a problem with was lack of communication with when my suv would be complete. Even on the link I could never find an estimated complete date. It would have been nice if I had just heard something after the week it was told it would take to get it completed. It took a little over two weeks and I had called once because my car rental company was wanting to know an estimated date I would be returning their car. I did speak to a gentleman that day and he explained that he had some workers who were out due to the flu and I get it. But it would have just been nice to have heard something. Other than that one complaint I am very satisfied with your service and would recommend your establishment to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only problem I had was with communication and updates. It was suppose to have taken about a week to fix but instead if took two weeks due to some illnesses among employees. I called after 10 days to get an update since the text they sent didn’t have an expected date for it to be done and was told the info above. The work though was amazing and they were so kind and friendly there. I would recommend them to friends and family but wish the communication about ya vehicle would be better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I would’ve appreciated getting more frequent updates from Philips Body Shop. I had to call them myself numerous times, and multiple times I was told I’d be called back and never was. The service took over a month, but there were multiple holidays and parts that needed to be ordered so I can understand it taking a bit longer than normal. When I picked up the car, the repairs looked great and it drove perfectly, I’m happy with the end result. There was a very strong cigarette smoke smell in the car though. Overall, I’m happy with the work that was done to fix the car, but there were a few areas of the experience that could be improved.
My Experience - 5.0/5.0 -
Excellent service, clean vehicle. 👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First class!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
With the quality of the work. no issues with a recomendation
Repair Quality - 5.0/5.0 -
You cant even tell it was done. The match on the paint is perfect.
Customer Service - 5.0/5.0 -
The work was great. Everything has been taken care of and looks great.
My Experience - 0.0/5.0 -
The conversation was the worst ever. Couldn’t get anyone to call back. Left message after message. Not a good experience at all.
Likely to Recommend - 2.0/5.0 -
Communication was terrible
Repair Quality - 4.5/5.0 -
When I put on my brakes, they make a sound.
Customer Service - 2.5/5.0 -
I would rate it a 5 because they do not keep the customer informed of what is going on with the car, expected date of completion., any problems that arise. I left message after message and so did my son and they never return phone calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professionl in all aspects.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
What a wonderful experience, I'm glad that I chose to have them do the work. I am very happy for what they did. They are very transparent and tried to keep me up to date on the situation. Not to mention they worked extremely fast!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Just bad communication and follow through
Repair Quality - 4.0/5.0 -
Repairs that were done seems fine. Alignment that was brought to Phillips attention on the day of delivery and three days later, was not done. Was actually forgotten, and Liberty was not made aware until after the car was delivered back to me.
Customer Service - 3.5/5.0 -
Alignment should have been requested by body shop before returning my car to me. They were told twice that there was a side to side "walking" in the front when the car was delivered to them. They obviously made no mention of this to Liberty until after the fact. My wife and I have our schedules all over the place, and can not just pluck a day out of the air to return our car 20 miles, drop it off, and go back at the end of the day to pick it up. All of this should have been handled when they had the car the first time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the first call till I picked up the Kia- everyone was great- good experience and glad to not have to drive to the Kia dealer for maintenance as well. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful staff
Customer Service - 5.0/5.0 -
Always kept in contact
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like new
Customer Service - 5.0/5.0 -
Very good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied!