Phoenix Collision

5.0 (533reviews)
100%
4047 W. Jefferson St.,  Springfield,  IL  62707

In operation 20 years.

We are a locally owned and operated family business committed to performing quality auto body repairs and providing unmatched customer service. We specialize in collision repair and any dents, scratches, and dings. We work with all insurance companies and provide a lifetime guarantee on all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (533)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or better than before upon pickup. The team receives high marks for proactive communication, including daily text updates that kept customers informed throughout the repair process. Timeliness is a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff atmosphere is repeatedly commended, and customers appreciate the added touches such as thorough interior and exterior cleaning. A few customers noted minor issues such as parts delays, incorrect parts, or small items needing follow-up, as mentioned directly in their feedback. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.
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"... accomplished it but would never know it was scratched. Flawless work on my 2005 SLK55 AMG." Read more
"I absolutely loved Phoenix Collision. They communicated thoroughly and went over all details ..." Read more
"Attention to detail was above and beyond what I expected."
"When I picked up my car it looked like it was fresh from the factory, exterior and interior. Everyone at Phoenix who worked ..." Read more
"They did a very good job of making my vehicle look like nothing had happened to it."
"Vehicle was ready before schedule"
"Professional, courteous, great communication and a beautiful job completed ahead of schedule."
"... right back to me I had an estimate later that day and the repair was completed within 6 days!" Read more
"Was done in a timely manner, and the work was exceptional!!"
"everything went great = timing , cost and fine repairs"
"My front fender looks wonderful. And I love the fact that you updated every day. Thank you so much for making this experience uneventful"
"Notifications weee amazingly helpful"
"Excellent communication regarding insurance claim, parts, and progress! The quality of the work is spectacular - everything ..." Read more
"Exceptional service ! Great communication and customer service - and my car looks amazing ! Would definitely recommend!"
"... customer service staff is always great to work with. They kept me informed all the way through the process." Read more

My Experience

high-quality work performed on vehicle with everything on schedule start to finish.

My Experience

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My Experience

They did a great job and had it back to me a couple days early. Also cleaned up the inside can’t beat it.

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Returned Clean

My Experience

The car looks wonderful and will be happy to use them for any other repairs or cleaning needed.

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Used before

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Car came out looking wonderful

Returned Clean

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Easy to work with, repair was done fairly quickly.

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Returned Clean

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Repair Quality

You guys are great!

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My Experience

This place is phenomenal. You can tell they truly care about their customers. They’ve fixed my car a few times now and I’ve had an excellent experience every time!

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Returned Clean

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Very nice people!

Returned Clean

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My Experience

Repair was done super fast and with constant communication! Everyone was very nice and professional. We appreciate yall!

My Experience

Thank you very much for the great work. Ya'll always do a great job!

My Experience

Great service and communication. !!

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Repair Quality

Very professional and competent.communication was excellent!!

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Customer Service was outstanding!!

Returned Clean

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My Experience

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Repair Quality

Great service and very friendly staff. If I ever need more work I will go there

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Returned Clean

My Experience

Customer service and the honesty about the cost of repair. I was notified of an additional cost not at the fault Phoenix. Very satisfied

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Returned Clean

My Experience

From the first phone call to picking up my Acadia a day earlier than expected, Phoenix has been phenomenal to work with. I had a similar experience a few years ago and happy to connect again. Everyone is very friendly and excellent at what you do.

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Customer Service