Phoenix Collision

4.9 (478reviews)
99%
4047 W. Jefferson St.,  Springfield,  IL  62707

In operation 20 years.

We are a locally owned and operated family business committed to performing quality auto body repairs and providing unmatched customer service. We specialize in collision repair and any dents, scratches, and dings. We work with all insurance companies and provide a lifetime guarantee on all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (478)

Customers say
Overall Customer Satisfaction
Customers consistently praise Phoenix Collision for exceptional service quality, with many noting their vehicles look brand new or better than before. The shop excels in communication through regular text updates and friendly, professional staff who keep customers informed throughout the repair process. Timeliness is generally strong, with many repairs completed on schedule or even ahead of time. Customers frequently highlight the outstanding cleanliness and detailing provided, often receiving vehicles cleaner than when dropped off. The professional, courteous staff and quality workmanship have earned strong customer loyalty and recommendations.
Select to learn more
"I was honestly extremely impressed by the work done by this place. My paint wasnt easy to match and the ..." Read more
"When I picked up my car it looked like it was fresh from the factory, exterior and interior. Everyone at Phoenix who worked ..." Read more
"... kept us updated with the status of our repair, and the completed work looks like a brand new vehicle." Read more
"... and provided updates all through out the process. The final restoration was spot on can tell where the damage was" Read more
"Our truck looks beautiful—brand new! Thank you so much for the quality repair work. Also, we thank you for ..." Read more
"Vehicle was ready before schedule"
"Perfect and before time"
"... courteous, great communication and a beautiful job completed ahead of schedule." Read more
"Everything looks great and we really appreciate the timeliness"
"Repairs were completed ahead of time and look great. Detail after repair is fantastic!"
"Excellent communication regarding insurance claim, parts, and progress! The quality of the work is ..." Read more
"I absolutely loved Phoenix Collision. They communicated thoroughly and went over all details repair was an auto insurance claim and they made ..." Read more
"... customer service staff is always great to work with. They kept me informed all the way through the process." Read more
"My front fender looks wonderful. And I love the fact that you updated every day. Thank you so much for making this experience uneventful"
"My car look wonderful and they text me off and on to keep me informed with a progress report!!!"

My Experience

They did a superb job making the repairs and I was impressed with the great job they did of cleaning both the inside and outside. when I picked it up.

Likely to Recommend

Repair Quality

They did a very good job of making my vehicle look like nothing had happened to it.

Customer Service

Very friendly receptionist and the man who estimated the work to be done did a great job

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Outstanding

Returned Clean

My Experience

Repairs looked great. Hope I won't need you again but if I do, I'll be back.

Likely to Recommend

Repair Quality

So far so good

Customer Service

Excellent

Likely to Recommend

I don't have a single complaint. All was good.

Repair Quality

Great work!

Customer Service

Friendly and helpful staff.

Returned Clean

My Experience

My Experience

Outstanding from start to finish. Came in under estimate matched the paint to perfection. Done on time. Entire process from estimate to pick up was 6 days, not too shabby!!!

Likely to Recommend

Repair Quality

Awesome job

Customer Service

When I originally reached out they got right back to me I had an estimate later that day and the repair was completed within 6 days!

Returned Clean

My Experience

I appreciate the care and time Phoenix Collision takes to provide quality care to the customer. Carolyn kept me updated throughout the process and is very friendly. My car looks so much better after the repairs.

Likely to Recommend

All of our dealings have left us very happy with the results.

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

We appreciated the text updates throughout the process. The repair was completed within the timeline we were originally told. The office staff was very courteous. Thanks for your professionlism and attention to detail!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They were prompt and very easy to work with.

Customer Service

Very efficient professional and friendly

Returned Clean

My Experience

So grateful for you finding cheaper parts and passing that savings on to the customer. An honest job well done!

Likely to Recommend

Very satisfied.

Repair Quality

Very pleasant. Made the experience a little less stressful.

Customer Service

The girl at the front desk was very sweet and made me feel at home.

Returned Clean

My Experience

Car looks great!

My Experience

Our Jeep looks great! Love how clean and shiny it is. Great detail job after repairs.

Likely to Recommend

Repair Quality

Phoenix staff is friendly and easy to work with, they always kept us updated with the status of our repair, and the completed work looks like a brand new vehicle.

Customer Service

Returned Clean

My Experience

Great service. Kept me up to date with updates on status of my truck regularly. They went above and beyond and cleaned the floor mats in my truck And washed my truck. The truck looks brand new. Would highly recommend if you need body work done on your vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service