Phoenix Collision

5.0 (506reviews)

100%

(217) 546-7227

4047 W. Jefferson St., Springfield, IL 62707

100%

See Photos

4047 W. Jefferson St.
Springfield, IL 62707

Get Directions Website Email

About Phoenix Collision

See Photos

4047 W. Jefferson St.
Springfield, IL 62707

Get Directions Website Email

In operation 20 years.

We are a locally owned and operated family business committed to performing quality auto body repairs and providing unmatched customer service. We specialize in collision repair and any dents, scratches, and dings. We work with all insurance companies and provide a lifetime guarantee on all repairs.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (506)

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342 Customers Rated

5 Stars

63.6% Complete

(322)
4 Stars

3.2% Complete

(16)
3 Stars

0.4% Complete

(2)
2 Stars

0.4% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon pickup. The team receives high marks for proactive communication, including daily text updates that kept customers informed throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff atmosphere is a recurring theme, with customers appreciating the welcoming environment. A few customers noted minor areas for improvement directly from their comments, including occasional delays due to parts availability, a tire not inflated to proper pressure, and one instance of a vehicle released before all repairs were fully completed. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... communication regarding insurance claim, parts, and progress! The quality of the work is spectacular - everything looks brand new! Thank you, Phoenix Collision!" Read more

"... accomplished it but would never know it was scratched. Flawless work on my 2005 SLK55 AMG." Read more

"Attention to detail was above and beyond what I expected."

"... Phoenix team went above and beyond my expectations and made my Mercedes look brand new again. I really appreciate the great service and attention to detail" Read more

"Pheonix collision did a phenomenal job and Id give them a 2010 rating!"

"Vehicle was ready before schedule"

"Professional, courteous, great communication and a beautiful job completed ahead of schedule."

"... right back to me I had an estimate later that day and the repair was completed within 6 days!" Read more

"I was pleased that I got my truck back so soon. I haul a lot of things and miss the truck when I ..." Read more

"... than expected to parts, due to dealership delays. Car was about 5 days late of being completed from entail date." Read more

"My front fender looks wonderful. And I love the fact that you updated every day. Thank you so much for making this experience uneventful"

"... called immediately, and informed me. They also had a text system that let me know the stages my car was in and if it was still on track to be ready. That alone ..." Read more

"Excellent communication regarding insurance claim, parts, and progress! The quality of the work is spectacular - everything ..." Read more

"You guys are absolutely fantastic! Great customer service, clear communication, fair pricing and always going the extra mile to deliver. Would ..." Read more

"Exceptional service ! Great communication and customer service - and my car looks amazing ! Would definitely recommend!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication