Piazza Honda of Springfield

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Car was there for 2 months, very sloppy job. Some Parts were still missing. Body parts were still loose. I could literally take it apart with my hands. I’m bringing to another place to get it fix. I would give a 0 star if I could

Customer Service - 0.5/5.0 -

Not helpful at all

Returned Clean

My Experience - 5.0/5.0 -

Thanks to all for the courtesy today in particular Rick T. and the rest of the team.

Likely to Recommend - 0.5/5.0 -

Because the job was not done satisfactory

Repair Quality - 0.5/5.0 -

My was not done properly very disappointed in the job that was done the parts that they put on is braking apart lots of space in the join area the light they put on don’t match the next side it should change to match up with the new side just very dissatisfied to give the job to a Honda dealer and they did such bad work

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

When the waiting on parts delayed the finish, the notices came in the evening which I appreciated…just wish they had a little earlier as I didn’t know if I could pick the car up that day. But overall very good experience.

My Experience - 5.0/5.0 -

The job was Exelon. I am happy

Likely to Recommend - 5.0/5.0 -

Happy

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Good job

Returned Clean

My Experience - 0.0/5.0 -

The manager was unprofessional and rude and the work was shoddy. The panel trim is coming off of my door that was supposed to be replaced/repaired.

My Experience - 5.0/5.0 -

I am completely satisfied with the repairs.I was updated regularly and the staff was professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Not a chance

Repair Quality - 0.5/5.0 -

Missed completion date several times. Received car back w multiple unfinished jobs.

Customer Service - 0.5/5.0 -

Auto body and employee misled me w completion and ignored complaints

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Mike Nero provides a very high level of customer service I truly appreciate his experience and his understanding of what exceptional customer satisfaction looks like him, and his team of workers did an outstanding job for me and I appreciate all the communication and his advice on repairs made to my vehicle I often use Chick-fil-A as the benchmark of outstanding customer service. In my opinion Mike Nero, and his team at Piazzo autobody are truly the Chick-fil-A of the autobody industry. The Piazza ownership team should acknowledge their body repair experts for the outstanding service that they provide. Although I am new to the auto body repair facility at Piazza, my family and myself have been purchasing cars from Piazza for more than 20 years Frank Crinite in your sales team has kept us behind the wheel of new Hondas for more than 20 years thank you very much for the opportunity to communicate the exceptional service we have become used to for so long at Piazza

My Experience - 5.0/5.0 -

Very professional and timely. Very satisfied with your service. Would definitely use again!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication and service by your body shop particularly Mike and Devonte. The repair was outstanding. Also, I was going to proceed with a small repair on the other side of the car which was not covered naturally under the original claim. I accepted ithe quote and gave a go ahead to proceed with this also but then a half an hour later I found out I didn't have the funds to get it done. I emailed and called Mike who put a stop on the work just before it started. But again the communication, work, and updates wers fantastic. Will be definitely recommend Piazza Honda body work to my friends and family. Thank you for an outstanding job and keep up the great work. A special thanks to Mike and Devonte who were great to work with and totally professional. Ed Brooks

My Experience - 5.0/5.0 -

The car repairs were due to a car accident. That is traumatic in itself, but the team in the Honda body shop was very transparent and contacted me frequently about the car and where it was in the repair process. Customer service is very rare these days if it exists at all, and I have to say, Piazza Honda body shop is the gold standard of customer service. Thank you to all.

Likely to Recommend - 5.0/5.0 -

As I stated before, I have expressed my total satisfaction Everyone that I have spoken to and highly recommended Honda‘s body shop

Repair Quality - 5.0/5.0 -

The car looks great and it runs great

Customer Service - 5.0/5.0 -

10 is not high enough. I would give them a rating of 100! They were extremely professional, notified me almost every day about the progress of the repair on my car. Customer service is very rare these days – if it exists at all. Honda’s body shop is the gold standard of customer service. I was extremely impressed. My car is beautiful and it is running very smoothly. I would recommend Honda’s body shop to anyone who asks.

My Experience - 0.0/5.0 -

I returned the car within 5 minutes. Transmission warning light on. I returned my rental car and now have no means of transportation.

My Experience - 5.0/5.0 -

Job well done and on time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for a great job. Pats on the back all way around. Pay raises for crew. Seriously though terrific job kudos to you guys!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Piazza did a great job. Springfield Honda was lousy

Customer Service - 1.5/5.0 -

Mike Nero did a poor job communicating and missed entirely the underbody damage that had to be done by piazza Acura The delay caused me to incur more car rental costs. Very incompetent

My Experience - 5.0/5.0 -

Your body shop did a terrific job on my car. It was ready 3 days ahead of original schedule and it looked great. Mike Nero texted me with all updates and kept me informed of changes and progress. He was terrific, too, as were Mike and Devonte in the body shop office. They called Enterprise for pick up and drop off taking that job off me. It made the transition into and out of the rental so easy. We have bought many cars from Piazza Honda and have nothing but good things to say about your sales and service departments - now we can add your body shop to the list. Great job, guys! Thank you all so much!

Likely to Recommend - 5.0/5.0 -

Would absolutely recommend you to family and friends. Actually have already. We’ve bought many cars from Piazza (Frank Crinite is the best salesman we’ve ever dealt with) and quite a few of our family members have, too.

Repair Quality - 5.0/5.0 -

Body shop staff did an excellent job repairing the damage to my car. It looked like new and was done ahead of schedule.

Customer Service - 5.0/5.0 -

The body shop office staff were great. Mike Nero did a terrific job keeping me updated on the progress of the repairs. Devante and Mike were also great about getting all my paperwork together quickly and calling Enterprise to bring me a car and to pick it up when my vehicle was ready.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very efficient

Customer Service - 5.0/5.0 -

Staff were very helpful with daily updates