Port City Collision Inc.
In operation 21 years.
Port City Collision is a full service collision repair facility located in the heart of Wilmington NC. Locally owned and operated since 2005, We are a certified collision repair center for Audi, Jaguar Land Rover, BMW, Porsche, VW, Tesla, Honda/Acura, Subaru, GM, Nissan, Infiniti, Hyundai Kia as well as all FCA/Mopar brands . Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair to car was perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have referred a couple of friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
everyone was real nice and curteous, they just told me from the begining someone would be in touch with me a few times a week to let me know how things were going with my repair. I had to call in myself to get updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
There was a lack of communication, not even just with me as the customer, it was determined there was a lack of communication within PCC. I sent emails, left phone messages w/o response and once I finally received an email response was told they could not respond w/o hearing from their manager or the "chain of command". I understand that, but it is very unprofessional to simply not respond, I could have been told my inquiry was being worked on and I would receive an answer when available. Lastly upon picking up my car I was asked if it was out front and just handed my keys; no thank you, sorry for the delay (that I recall), but more so just felt like I didn't matter. My car is brought to me when I get it washed and get an oil change, that is $30.00, I think you should consider making it part of your pick up process.
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Likely to Recommend - 2.5/5.0 -
I only recomend if specifically asked. if asked I would recommend port city
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
we were told by the receptionest on the phone that the car wouold be ready for pickup on Mon, evening or Tuesday. we opted for tuesday. We waited all day and the car was still not ready. We were bought lunch and the manager arranged for the car t be deiivered to us in Apex, NC the following day.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Incomplete work. Damaged charge port not changed, wipers not working, no response from port city collision disputes leaving message, trunk sensor not working, closing of trunk producing noise, wires showing passenger windshield, panel below passenger door missing, autopilot and blind spot not working.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch repair job
Customer Service - 5.0/5.0 -
I appreciated the phone calls with update where they were with the insurance adjusters and repairs of my vehicle