Preferred Chrysler Dodge Jeep RAM

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Body work was great but plug in attachments were loose and bumper alignment was off when picking up vehicle. They fixed this and all is good.

Customer Service - 5.0/5.0 -

Customer service was great throughout the entire process.

Likely to Recommend - 5.0/5.0 -

professional polite service personnel.

Repair Quality - 5.0/5.0 -

professional and honest. Both office personnel and the body shop. There was some delays waiting for replacement parts which happens.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

There was a stripping along passenger side window that became unattached the next day.

Customer Service - 5.0/5.0 -

Very friendly

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The quality of work is great i would have preferred having the vehicle being properly inspected first though even if i had to leave it for a day ahead of time so we were not waiting on parts for a week and a half other than that great job as always

Customer Service - 4.0/5.0 -

did not receive any updates unless i called they had the vehicle for 2 weeks would have like to had a proper inspection done ahead of time so we were not waiting for parts for over a week other that they were very friendly and i will be back if any future work is needed

Returned Clean

Likely to Recommend - 4.0/5.0 -

Good

Repair Quality - 4.0/5.0 -

Good

Customer Service - 5.0/5.0 -

Good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never recommend Preferred Chrysler, Dodge, Jeep, Ram in Muskegon to anyone.

Repair Quality - 0.5/5.0 -

The entire event has been a disappointment from the start. From the attitude of the original receptionist, to the absence of communication throughout the process, to misrepresented and missed timing and deadlines to outright lies all through the process. Very upset and I will not be visiting this dealership ever again.

Customer Service - 0.5/5.0 -

Karine, the receptionist I met on my first visit was full of arrogance and attitude and has no place being in customer service. Mary, the body shop manager was uncommunicative and had no idea of the details she was talking about and would use the phrase "well that's what the tech told me" multiple times.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks brand new they did an awesome job

Customer Service - 5.0/5.0 -

Everyone was very nice and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everything was done in a timely manner !!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Good service

Repair Quality - 5.0/5.0 -

Good job and done in a timely manner

Customer Service - 5.0/5.0 -

Done efficiently

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Very frustrated with our experience.

Customer Service - 1.0/5.0 -

Never kept us informed. I would have to call them each time to get updates and took 3 weeks longer then they estimated for us.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

The final job was excellent, but it took three weeks for something fairly simple. I know there was a problem getting the part. So I do understand, but it was a bit frustrating to be honest. The other thing is I was not really updated on what was happening and I had to call in to find out what was going on.

Customer Service - 3.5/5.0 -

Lack of communication regarding progress on the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

First, let me start off by saying everyone there was nice and polite. They got me in super fast. The reason I’m giving it to six is because I’ve took it back for some minor touchups. I seen lint about three pieces of lint black lint stuck in the paint job I took it back thinking they would remove the lint, but I guess they just try to paint over it and I still can see the lint But rather than that everything else is great beautiful they did good on timing to get it back to me my kids have school so I really need my car. I do not have rental insurance just full coverage so I can honestly say they’re good at what they do. I’m just really upset about the lint. It’s driving me a bit CuckooLol

Customer Service - 3.0/5.0

Returned Clean