Preferred Chrysler Dodge Jeep RAM

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

JENNIFER WAS A PLEASURE TO WORK WITH

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

Did good job. Took longer than schedule. Cost more in loaner vehicle cost

Customer Service - 2.0/5.0 -

Git put on hold for many long periods of time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks good

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Until they get everyone on the same page I wouldn’t recommend anybody at this point.

Repair Quality - 4.5/5.0 -

It was good

Customer Service - 1.0/5.0 -

I did not like how I was treated when called and asking about my truck

Returned Clean

My Experience - 5.0/5.0 -

The recent changes you made in personnel made a big difference in customer service .Thank you!

Likely to Recommend - 5.0/5.0 -

I contacted them

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Hope it not for a collision tho.

Repair Quality - 4.0/5.0 -

Took awhile for the return call. But once they contacted me everything went wonderful

Customer Service - 5.0/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

The repairs were done and the car is back go looking beautiful! And the repairs were done quickly!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

My Experience - 0.0/5.0 -

The communication received via email was incorrect, especially after other issues were discovered. I attempted to seek updates independently, but my emails and phone calls went unanswered. This has been the most unpleasant experience in my 27 years of being a customer at this dealership.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Preferred maintained constant communication regarding my vehicle. I have heard great things about them, but I experienced it myself. My vehicle is like brand new!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Top notch as expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Good people

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The customer service is excellent

Likely to Recommend - 3.5/5.0 -

Service was better than most other places dealt with here in town.

Repair Quality - 4.5/5.0 -

Bumper looks great. Paint color was a tad bit light.

Customer Service - 2.0/5.0 -

As with all car repairs, timing is always an issue. First inquired about service at end of February, was given a May 1st appt, and told bumper would be replaced. Ok figured bumper would be ordered and there for May 1st service. Dropped off car Wednesday May 1st, when then told was going to be repaired, instead of replaced and car would have to sit over weekend and be ready Monday. Called Preferred Monday afternoon questioning when can pick up and was told now bumper was going to be replaced and waiting for delivery and car should be ready by Wednesday. Called again on Wednesday and was told no quite ready yet and told should be Thursday morning. Which it was, but far from our expectation of dropping car off Wednesday and pickup by Saturday at the latest. Plus I was the one making calls to Preferred and finding out about the changes, instead of Preferred contacting me and keeping me informed. That’s poor customer service.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0