Preston Collision Center

4.0 (1,616reviews)
76%
1500 Wilmington Rd,  New Castle,  PA  16105

In operation 36 years.

Preston Collision Center is here to provide you with quality repair work for your vehicle of any make or model. We offer complete body and refinish repair as well as glass replacement and repair. We are a certified collision center and work with all insurance companies to ensure you get the best experience possible. Our team of skilled professionals and technicians are here for you every step of the way because at Preston you always come first!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Hyundai
I-Car
Scion
Toyota

Reviews (1,616)

Likely to Recommend

Repair Quality

The process was nice and easy, but after we got our vehicle back our back rear window/area leaks when it rains. I did reach out to someone I was told to bring the vehicle down. I will do that when I have a day off of work. She told me she documented it in the chart and they will look at it and try to fix it.

Customer Service

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Returned Clean

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Repair Quality

Customer Service

My Experience

Interior of the car was left with dust all over. Small white pieces everywhere. We went to giant eagle to vacuum everything. Residue was left everywhere. Scuffs everywhere. Mat in trunk had white powder underneath and on top. Interior was filthy!

My Experience

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Repair Quality

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I wouldn’t

Repair Quality

Terrible customer service. ZERO communication.

Customer Service

Terrible

My Experience

Likely to Recommend

Repair Quality

Car looks great. Service was wonderful.

Customer Service

My Experience

The collision repair technician did an excellent job repairing our truck. The service technician also did a great job recalibrating the vehicle. The only disappointment was the inability to get factory parts from Stellantis in a timely manner! 13 weeks for the repair!

Likely to Recommend

Very pleased with the quality of the repair.

Repair Quality

Repair technician did an excellent job repairing my vehicle.

Customer Service

Kept me informed about repair progress.

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Returned Clean

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Repair Quality

Had car in for repairs for 2 1/2 weeks. Was called to say car done & ready for pickup. It was obvious that repairs were incomplete & unsatisfactory. Met with serviceman to discuss issues. Then called again couple days later to say work completed but parts still incomplete. Picked up car but will have to return it again for final work.

Customer Service

Scheduler was pleasant but unable to give any kind of time frame on how long that repairs would take.

My Experience

I was pleased with Andrew but it took much longer than I believed it should

Likely to Recommend

Repair Quality

I would give Andrew a 10 but my car was there for two weeks for a bumper and every time I called apparently the mechanic did not show up for work. My confusion is why didn’t someone else finish and put the bumper on but Andrew was very helpful and apologetic. I give him a 10 but the service five.

Customer Service

I would give Andrew a 10 but my car was there for two weeks for a bumper and every time I called apparently the mechanic did not show up for work. My confusion is why didn’t someone else finish and put the bumper on but Andrew was very helpful and apologetic. I give him a 10 but the service five.

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My Experience

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Repair Quality

Very satisfied. Great communication, prompt and curteous

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean