Preston Collision Center

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was good except for the communication. I had to have someone on my behalf go up to the shop every time to get a progress update as no one answers the phone or returns your voicemails. Truck is just like it was before, but customer communication needs work.

Likely to Recommend - 1.5/5.0 -

Mainly due to lack of communication, as if my family member did not get ahold of them I would’ve been out of a vehicle due to my rental agreement being maxed out through insurance

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0 -

In order to get a response on how the vehicle was making progress and what the timeline was or delays that had occurred I had to have a family member go up to the shop, and even then it was hard to get a response. The manager wouldn’t even pick up for the lady at the front desk

Returned Clean

Likely to Recommend - 3.5/5.0 -

Would call myself and nobody would call me back.

Repair Quality - 4.0/5.0 -

The work on my car was good. But getting back to me when I called and left messages to call me back was poor.

Customer Service - 4.5/5.0 -

The work on my car was good. But getting back to me when I called and left messages to call me back was poor.

My Experience - 5.0/5.0 -

It was a job well done. Very satisfied.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend

Repair Quality - 5.0/5.0 -

The repair quality was great

Customer Service - 5.0/5.0 -

Excellent customer service

Likely to Recommend - 1.5/5.0

Repair Quality - 0.5/5.0 -

When I went to pick up my car from the body shop, the hatch didn’t work. The hatch wasn’t tested before I arrived resulting in the body shop having to keep my car.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

They did good work, but if you want it done quickly or to be informed about progress, look elsewhere

Repair Quality - 4.0/5.0 -

I do not think I had textured pain on the lower part of the bed and door rocker panels before this repair, but I am not positive. If that was the case I would up to a 9.

Customer Service - 2.0/5.0 -

Total lack of communication. I called one day, said it would be done in probably 2 more weeks, called back in 3 weeks, they said it would be 2 more weeks. Only reason I gave this a 4 is they did give me a loaner vehicle, which almost offset the inconvenience of not having my vehicle.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

There was very little communication of what was going on with our vehicle. We kept getting told mid to end next week and that we would get a call early in the week. It took 6 weeks to get our car back. We understand that it’s busy. We would have had a better experience if we would have been communicated with about what was going on in the process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job!!! I was totally surprised! Lo Thank you!!!!

Customer Service - 5.0/5.0 -

The service was great! Friendly and helpful people!!!

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Took way too long to complete and after completing the 1st time I guess the color didn’t match so had to be redone. Happy it was caught, but that is why I brought it to a Toyota dealership due to its color. Then when I was told it was ready it was attempted to be passed off to me with a blemish on the bumper. Had I said nothing, I would have been stuck with it the way it was. I think the person completing the work should ask themselves if they would have been ok with the job had it been theirs?

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great..everyone was professional and helpful

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Grateful for the work to reclaim use of my car.

Customer Service - 5.0/5.0 -

Amazingly kind and helpful!

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

the inside of my car wasn’t cleaned out like i expected it to be they folded my back seats down and when i unfolded them there was mildew in my seats because they didn’t wipe them down before folding

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

last service cost me $1183.31 and the problem was not fixed, I am now using my mechanic to fix the problem.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

It was like driving a new car. I appreciated the detailing of the inside too!

Likely to Recommend - 5.0/5.0 -

no reason not to!

Repair Quality - 5.0/5.0 -

Can't tell it was damaged!

Customer Service - 5.0/5.0 -

Car looks great! I appreciated the detailing inside and out. It was like driving a brand new car. Thank you!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

It seems it’s very difficult to get a return phone call from the personnel in the office. Secondly I travel from Youngstown over to Newcastle to pick up my vehicle. Upon inspection, I find the paint is running. It would seem that either the person who did the paint job or the supervisor would’ve easily saw something that obvious. It was as though they used a spray can to do the job. That’s totally unacceptable when we are working on a brand new 2026 win

Customer Service - 1.5/5.0 -

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