Preston Collision Center

4.0 (1,605reviews)
77%
1500 Wilmington Rd,  New Castle,  PA  16105

In operation 36 years.

Preston Collision Center is here to provide you with quality repair work for your vehicle of any make or model. We offer complete body and refinish repair as well as glass replacement and repair. We are a certified collision center and work with all insurance companies to ensure you get the best experience possible. Our team of skilled professionals and technicians are here for you every step of the way because at Preston you always come first!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Hyundai
I-Car
Scion
Toyota

Reviews (1,605)

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My Experience

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Customer Service

The repair was fixed great however my headlight and turn signal didn't work on the way home. I called your business but they didn't know if they did anything for it not to work. They said to bring it back the next day. I took it to my guy who fixes my car and you forgot to plug the light back in after the car was fixed

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Repair Quality

Did a great job

Customer Service

Did a great job

Returned Clean

My Experience

I AM EXTREMELY HAPPY ABOUT THE CARE AND REPAIR OF MY COROLLA. VERY NICE DETAILING WORK DONE AGAIN. . I HAVE USED PRESTON AUTO BODY TWICE...I HAVE NOT KNOWN SUCH CARE IN THE FINISHED WORK DONE WITH SUCH PROFESSIONAL QUALITY. UNTIL I HAD PRESTON AUTOBODY WORK ON MY CAR.

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Customer Service

Very professio al expert service

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Good quality repair. Communication and process could use some improvement.

Repair Quality

The work itself was of good quality. The process lacked effective and timely communication.

Customer Service

Friendly but lacking consistent communication. Also, a verbal request to remove an additional dent was not addressed in the final repair.

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Repair Quality

Customer Service

Sometimes it seemed hard to get a person to talk to when we called in. Often had to leave a message.

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Customer Service

My Experience

Although we were grateful for the frequent updates of the progress on our Jeep, we do feel that when you receive parts especially large ones, that they should be inspected prior to scheduling the repair. Our Jeep was almost complete and then we got word that they “just noticed” the bumper that was received was damaged. This should’ve been addressed prior to having our Jeep. We were deeply frustrated by this bc the total repair was relatively small but when you add the cost of the rental we are now second guessing having gone through the claim process at all. This was a mistake by you I believe. (If this part was part of the original estimate which I think it was) We had to pay at least 10 more days of 20% rental costs and it is frankly very frustrating. Plus we had the recall taken care of during this rental period which typically would’ve been Jeep’s responsibility. Having it serviced and the recall being taken care of was a big help overall.

Likely to Recommend

Looks like they did a nice job,. I'll be able to tell better when the weather gets better and I can get a better look at the work that they did.

Repair Quality

I really appreciated that Jessica kept me informed about the status of my vehicle.

Customer Service

Again thank you Jessica.

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Repair Quality

It took forever but I get the car was a pain in the ass. Everything on the repair was good, and to boot the breaks work better than before. Only issue is that the button to adjust the seat was missing but I found it under the seat and snapped it back in.

Customer Service

Not great communication, serviceable but not great

Returned Clean

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I am very bothered that my information was given to an unauthorized party. I put that on my last survey and I haven’t heard back from anybody.

Repair Quality

Customer Service

My vehicle repair information was given to an unauthorized party

Returned Clean

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My Experience

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Returned Clean

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Returned Clean