Pro Collision of West Michigan Inc.

5.0 (967reviews)
100%
4089 Remembrance Rd NW,  Grand Rapids,  MI  49534
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In operation 35 years, 33 years at this location.

Courtesy vehicle while yours is being repaired. We work with all insurance companies. Some of our DIRECT REPAIR PROGRAMS are with, Allstate, AAA and State Farm. We at Pro Collision of West Michigan utilize environmental friendly water-base paint products.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (967)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The complimentary detailing and interior cleaning frequently exceeded expectations, leaving a lasting impression. Communication was highlighted as a standout strength, with customers appreciating timely text updates throughout the repair process. Timeliness was another recurring positive, as repairs were often completed ahead of schedule. Customers also valued the availability of loaner vehicles, making the experience stress-free. Some customers noted minor areas for improvement, such as occasional post-pickup touch-ups and more thorough dusting, as mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Service was outstanding. My car was returned very clean and washed. Service was completed within estimated ..." Read more
"... collision was very professional kept me well informed and did a great job on my 2025 Silverado. It looks as if it came from a showroom floor. I would recommend ..." Read more
"... detailed note of everything they did on the car. They were very professional and I was very pleased with my experience here." Read more
"They went above and beyond - they replaced the parts affected by the deer running into my car, plus they ..." Read more
"... customer of pro collision for many years once again, they did an outstanding job on my car. Top notch service!" Read more
"... been more helpful! I received texts with updates, they finished in way less time then they quoted and did an excellent job. I am so glad to have found Pro-Collision!! ..." Read more
"... pleased with the time it took to get the job done! 2 days earlier than expected! PERFECT!" Read more
"Amazing job! Work was completed right when they said it would be. Rental worked out lovely and they even detailedcleaned ..." Read more
"It was ready early"
"Very impressed with Pro Collision. They were on or ahead of schedule on everything. Did great work vehicle looks wonderful."
"... excellent experience with Collision Center Name. Their communication was outstanding from start to finish—they kept me updated every step of the way and made ..." Read more
"... Service was completed within estimated completion time. I especially liked the text updates on status. This is something no other place does and is a key differentiator ..." Read more
"Pro Collision did a very good job communicating what was going to happen with my vehicle and during the repair process. We ..." Read more
"The staff had great communication and kept us updated on the status of the repair work and claim via phone ..." Read more
"Yes, I received text informing me of every step along the way"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team worked very efficiently and was communicative and even got done with my car early. They did a great job and cleaned it out for me and it looks better than it ever has! I would definitely use Pro Collision again!

Likely to Recommend

They did a great job! They were very fast and communicative and cleaned my car for me. It looks the best it ever has!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a really great experience with Pro Collision. The free loaner was great, my car was completed ahead of schedule, and it was returned completely clean - inside and out. It’s like getting a new car back! Would definitely recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

High quality, fast, and I loved the automated status updates! Thanks for a great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Best experience I've ever had at a body shop.

Customer Service

Nichole is great and easy to deal with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completed on time, updates throughout the process and very personable employees.

Likely to Recommend

They did a great job, completed on Schedule and sent several updates during f the process.

Repair Quality

Customer Service

Employees took time to explain repair and the steps taken.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast, communicative, quality work and flexible. Solid second experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very satisfied with the work you did on my vehicle . I have done business with them for a few years and I'm very very happy with their work

Customer Service

The customer service is exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

We were updated frequently on the status and it was super helpful having a loaner car during the repair!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with repair.

My Experience

Likely to Recommend

Repair Quality

Quality work and done quickly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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