Ramos & Son's Body Shop

Likely to Recommend - 5.0/5.0 -

I would definitely recommend you.

Repair Quality - 5.0/5.0 -

Perfect Job!

Customer Service - 5.0/5.0 -

Great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great - just like brand new! Did not expect an interior cleaning!

Customer Service - 3.5/5.0 -

Was told to come in for a loaner on 3/25 - when I got there was told the car was out back and the guy at the desk said there was o way he could get it as everyone was at lunch. Had to come back the next day.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank You for the good work on my car

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Repair was good

Customer Service - 3.5/5.0 -

Fine

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

They did good work but didn’t communicate any information about it the whole time they had it I. Had to call to find stuff out and the customer service was terrible the front desk lady was rude and not informative and I feel like it took way longer then it should have for the little amount of damage they had to repair and they didn’t do a alignment cause there equipment wouldn’t work on my vehicle I guess

Customer Service - 2.0/5.0 -

They did good work but didn’t communicate any information about it the whole time they had it I. Had to call to find stuff out and the customer service was terrible the front desk lady was rude and not informative and I feel like it took way longer then it should have for the little amount of damage they had to repair and they didn’t do a alignment cause there equipment wouldn’t work on my vehicle I guess

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Ramos did an amazing job. They kept us updated throughout the process with text and voicemails. Were prompt with our service. And even detailed the inside of the car before the car was returned, which was a nice added value. Would definitely recommend them.

Customer Service - 5.0/5.0 -

Great communication

Likely to Recommend - 5.0/5.0 -

Yes, I recommend you to a lot of people

Repair Quality - 5.0/5.0 -

Thank you very much for all the work you did on my car. You did a great job and thank you again too for letting me have a car to use while you’re working on my car. I appreciate it very much that they know that you’re a good place to bring a car thanks again.

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0 -

Ramos did a great job for me twice.They are very nice people.I am happy I have them on my go to list .

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a very excellent job

Customer Service - 5.0/5.0 -

They all have good people skills

Returned Clean

Likely to Recommend - 5.0/5.0 -

This is the second time we've taken a car to Ramos .

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

completed the car in a timely manner, ana did a great job.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

I don’t think this was their fault, but it took a really long time to get the parts.

Customer Service - 4.0/5.0 -

Lack of follow up… didn’t email me like they said they would so I had to follow up. Then I had to follow up a month and a half later cause I hadn’t heard back.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Did great

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

You need a few more Loaner vehicles

Repair Quality - 5.0/5.0 -

Satisfied

Customer Service - 5.0/5.0 -

Satisfied

Likely to Recommend - 5.0/5.0 -

I always tell family & friends that I wouldn't go anywhere else.

Repair Quality - 5.0/5.0 -

Always a 10.

Customer Service - 5.0/5.0 -

Customer service is always top notch.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quality and service was great

Customer Service - 5.0/5.0 -

Service is the best as always

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall good work from the team and great communication from Tony. Did have a bit of rework that hot cleaned up within 4 days I believe.

Customer Service - 4.5/5.0 -

Overall good work from the team and great communication from Tony. Did have a bit of rework that hot cleaned up within 4 days I believe.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I'd send anybody to Tony Hinton, he's the man!

Repair Quality - 5.0/5.0 -

Tony was awesome to work with and got our vehicle back to us as fast as he could.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My only reason for not giving a 10/10 is communication. I am always happy with the customer service I recieve but getting more updates (even one) on when a car is estimated to be complete or a status update would clear a lot of worries and build better trust.

Customer Service - 4.5/5.0 -

See the answer to the previous question. Staust updates would be nice!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean