Randy Marion Collision Center
In operation 12 years.
Randy Marion Collison Center has been servicing the Statesville area for many years. Our goal at Randy Marion is to provide customer service and a quality repair. We are equipped with manufacture information and state of the art equipment to do quality and correct repairs. Our shop specializes in non-structural, structural and aluminum repairs. We are Icar Gold, Gm Ford and Honda certified. Our technician are highly trained and provide quality you deserve. We are capable of handling most makes and models and offer a limited lifetime warranty on your vehicle as long as own you vehicle. Randy Marion Collison works with all insurance companies to provide the correct service for our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every one that worked on my truck you need to pay them more as they done a wonderful job my truck look like it came from the show. Room thank you Mike and your guys from the bottom of my heart
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Technician was very helpful and service was very thorough and prompt.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wes was great
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really, really like Mike Eastwick.,A knowledgeable fellow with a grate personality! Thanks, Dr. Rob
Customer Service - 5.0/5.0 -
See previous comment…
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for excellent work!
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0 -
Outstanding work
Repair Quality - 5.0/5.0 -
Outstanding customer service. The staff was outstanding and the repair was perfect.
Customer Service - 5.0/5.0 -
Outstanding staff
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0 -
No communication with customer would have to call every week to get any kind of answer. What's going on
Customer Service - 2.5/5.0 -
The work come out great. It was just dealing with nuke, knowing what was going on.
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Fast service and quality work
Customer Service - 5.0/5.0 -
Very good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Great job done on are truck great service ❤️
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Service dept excellent
Repair Quality - 5.0/5.0 -
Very grateful that you worked so hard to do what Lincoln engineers required Even though they asked you to pull the vehicle apart and put it back together THREE. times and it took you four and a half months you stuck with it Thank you !
Customer Service - 5.0/5.0 -
Erin was gracious and understanding. Represented RM. well
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
The part that was replaced was the wrong part.
Customer Service - 5.0/5.0 -
I felt pretty well informed and they were pleasant to talk to
Likely to Recommend - 2.5/5.0 -
10 for quality, 3 for customer service. In-person customer service is actually good, it's the having to constantly follow-up if you're not there that is a challenge and aggravating.
Repair Quality - 3.5/5.0 -
The work was great. Customer Service not superior.
Customer Service - 1.5/5.0 -
There were no status updates, except for me reaching out directly to the rep and the car was 2 weeks later than originally estimated. So, 3 weeks instead of 4 days and no updates along the way proactively.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
There was no repairs done and was labeled totaled.
Customer Service - 5.0/5.0 -
Randy Marion employees are great people. Alex Lee was very kind, quick to be helpful with questions, great customer care skills and helped with understanding the situation. And a few more employees were just as good.
My Experience - 5.0/5.0 -
Mike Eastlick is very good at his job and I don't have to worry about anything when I drop off my vehicle