Randy Wise Buick-Gmc, Inc.

4.7 (919reviews)
94%
2530 Owen Rd.,  Fenton,  MI  48430

In operation 37 years, 22 years at this location.

Randy Wise Buick, GMC is a full service collision and mechanical repair facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 2:00 pm
* Holiday hours may differ.
Scion
Toyota

Reviews (919)

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Have recommended several family and friends … always thankful for the recommendation.

Repair Quality

We have been a customer of Randy Wise for years and have recommended several family and friends.Extremely professional, communication timely and effective, customer service is always a top priority! Grateful for this dealership and the caring people who MAKE it a great place! Thank you, Debbie Essian

Customer Service

Matt was great to work with!

Likely to Recommend

Repair Quality

Matt was extremely helpful but did took 2 1/2 months for car to be completed

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Great Job and got it done quickly.

Customer Service

Walked me through te process so I had no surprises.

Returned Clean

Likely to Recommend

Repair Quality

Matt in body went above expectations and was so nice to deal with

Customer Service

Excellent

Likely to Recommend

Repair Quality

Service and Boy Shop did an awesome job! They stayed in communication with us and our car came back looking brand new! Thank you so much!!

Customer Service

Excellent!

Likely to Recommend

Repair Quality

Body shop did an amazing job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Great from the start and all the way through

Repair Quality

Amazing customer service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Disappointed

Repair Quality

Had my vehicle for almost 3 months. We had to initiate a lot of communication. Will not recommend.

Customer Service

Minimal communication.

My Experience

I feel like the whole process took way to long. I was requested to bring my vehicle in to start repairs and that all the parts were in. My truck sat at the dealership untouched for 6 weeks. Why would you take my vehicle and not touch it. It was explained that is was due to the fact that other vehicles had come in during that time that were undrivable and had to be done 1st. Well my vehicle wasn't drivable sitting in the your lot. My Insurance provided refused to pay for a rental car after the 30 days. I also felt like the communication was horrible, I had to continuously call for updates. You had my vehicle for over 3 months and when it was returned to me it was unfinished resulting in me having to return it last week and then I was told it would only be for 1 day and that turned into 5 days. Again no one called to give me updates, I had to call and request. When the vehicle was returned unfinished, we were waiting on trim for around the windows, holes to fasten those pieces were exposed, allowing water to get between the door, resulting in our speaker going out and our door handles freezing up, not allowing the doors to close properly. Over all very disappointed.

Likely to Recommend

Repair Quality

My car looked great

Customer Service

Kept me informed through the entire process.... Which was almost 3 months

Returned Clean

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Repair Quality

Very happy with our experience

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Your work quality is excellent.

Repair Quality

I really would have liked more timeline updates. I was told 1 week it took 2. I completely understand part issues and holidays.

Customer Service

Friendly and respectful.

Returned Clean