Randy Wise Buick-Gmc, Inc.
In operation 37 years, 22 years at this location.
Randy Wise Buick, GMC is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt in collision did a fantastic job !!! He communicated with us all throughout the process and he exceeded our expectations on the repair of our SUV. We are customers for life.
Customer Service - 5.0/5.0 -
Matt in collision and his staff were very friendly when dropping off the vehicle, getting us a rental, along with picking the vehicle up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Took too long
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt and Kate were very kind and helpful. Kept me up to date on everything going on with my truck. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great workmanship!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt & his team did a very good job on repair of my vehicle, and, was very quick to solve any issues I had.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I love working with the service department as I’ve had very good experience. The collision shop experience was extremely poor.
Repair Quality - 5.0/5.0 -
The vehicle was returned fully repaired and clean. It looked great.
Customer Service - 1.5/5.0 -
Communication from the collision center was non-existent. From the moment I brought the vehicle in for the repair estimate, problems were abundant with communication. I had to call multiple times to move getting the estimate created to send to the insurance. With each call, I received a repeated message of we’ll call you back with an update later today or tomorrow. Yet, there was never a call back. Finally, I was able to reach the collision center manager and he apologized and accepted responsibility for the communication issues and a pledge to call back with the estimate. He did do that. I was informed that once parts arrived they would contact me to bring the car in to perform the work. They estimated 8 work days to fix the vehicle. However, it took substantially longer requiring me to have a rental for 42 days after dropping my vehicle off. Again, I was never contacted to be told of the delay. It took me calling to ask what’s taking so long to learn that the repair required additional headlight replacement that was not initially noticed. Furthermore, it was shard that the headlights were backordered. A simple call when this issue was discovered would have alleviated the frustration.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you very much, vehicle looks great!
Customer Service - 5.0/5.0 -
Solid folks with great communication and service skills.
My Experience - 5.0/5.0 -
Great service and the personnel were very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful and professional service
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks amazing, back to brand new. They also provided me with a courtesy vehicle, wish was very generous of them and we are super thankful!
Customer Service - 5.0/5.0 -
Very Easy to work with and very communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
had a couple of problems with a previous repair that went unnoticed until well after the fact.
Repair Quality - 4.0/5.0 -
Did a great job of cleaning the interior, of which i din''t expect at all. The side of the seat was improved and appreciated. The guys washing the vehicle need to do a better job with the wheels when it is obvious the car is typically on dirt roads. I left the facility assuming the vehicle had been inspected and tested. I had an appointment I needed to be at so I drove less than a mile to the expressway. When iI got the vehicle up to merge speed, it started jumping up and down and sideways so bad that I thought i was going to roll over. Mud builds up on the wheels and while it builds up the tires are spinning so it disperses evenly. When you wash the vehicle to make it look nice but do not make a point to wash ALL of the mud out of the wheels, you create sevearly unbalanced wheels. I had asssumed your service people would have been aware of this. Fortunatly I was able to stop safely drive to the next exit on the shoulder and return to your dealership where your team did address and resolve the problem without any extra cost. I missed my appointment and had to rescedule. Fortunatly nobody got hurt and no noticed damage.
Customer Service - 4.0/5.0 -
See previous note