Ray Mees Auto Coach

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

I’ve used Raymee’s Auto Coach before, and I want to start by saying that the quality of their work is truly top tier. Historically, I’ve also had nothing but positive experiences with their customer service, which is why I chose to return. Unfortunately, this experience was a little disappointing. I understand that things happen, especially when it comes to waiting for parts and discovering that certain parts don’t fit as expected. There were definitely a few bumps in the road with my car, and while frustrating, I understand that not everything is within the shop’s control. Most of the staff I dealt with were amazing—professional, helpful, and courteous. My disappointment was specifically with my interactions with Jessenia. During an already stressful situation, I felt she was very quick to respond with an attitude and showed very little empathy or understanding. Customer service can make such a difference when someone is already dealing with the stress of being without their vehicle, and unfortunately, those interactions left a negative impression on an otherwise reputable company. I’m only sharing this because if this were my company, I would want to know. I have been a returning customer because I know the quality of work Raymee’s Auto Coach is capable of, and I hope this feedback is taken constructively. One disappointing customer-service experience doesn’t erase the great work I’ve received here in the past, but I do believe it’s something worth addressing.

My Experience - 5.0/5.0 -

Very kind staff all around thank you so much for helping me

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

People working in the office, very unprofessional with customers

Customer Service - 2.5/5.0 -

People working in the office, very unprofessional with customers

My Experience - 5.0/5.0 -

Everything with my car was great; they make an effort to keep the customer informed. Thanks for everything.

Likely to Recommend - 5.0/5.0 -

Very pleased, would recommend!

Repair Quality - 4.5/5.0 -

I have no complaints- happy I chose your recommended repair shop, it just took longer than I was originally promised.

Customer Service - 5.0/5.0 -

Good group, sent updates. Explained everything.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

The worst customer service I’ve ever experienced. Treated me as a third party when I am the owner of the vehicle that was being repaired. My vehicle was hit while parked, the at fault drivers INSURANCE recommended this Place. They definitely treated the at fault drivers insurance as priority, they operate 90% via text messaging which to me is not personable. What I did finally get a phone call it was from a receptionist who was great but was unaware and unable to answer, detailed questions regarding the repairs. When I did request to speak to someone as opposed to getting on the phone and speaking with me, they started to relate messages through the receptionist which were again not clear. I finally pushed to speak to someone who worked with my vehicle and when the manager did get on the phone, he was very dismissive. When I arrived in person and stated I had a concern, he was extremely dismissive and kept referring to the insurance company as if me, the owner of the vehicle was not standing there definitely not how a business should be run nor how a customer should be treated when I requested to speak to his supervisor. She did give me a call back spoke over me. Did not allow me to complete a sentence extremely unprofessional to say the least and a thug like attitude. In my 30+ years in hospitality management. This is by far the worst customer service I’ve ever experienced insult added to injury.

Customer Service - 0.5/5.0 -

The worst customer service I’ve ever experienced. Treated me as a third party when I am the owner of the vehicle that was being repaired. My vehicle was hit while parked, the at fault drivers INSURANCE recommended this Place. They definitely treated the at fault drivers insurance as priority, they operate 90% via text messaging which to me is not personable. What I did finally get a phone call it was from a receptionist who was great but was unaware and unable to answer, detailed questions regarding the repairs. When I did request to speak to someone as opposed to getting on the phone and speaking with me, they started to relate messages through the receptionist which were again not clear. I finally pushed to speak to someone who worked with my vehicle and when the manager did get on the phone, he was very dismissive. When I arrived in person and stated I had a concern, he was extremely dismissive and kept referring to the insurance company as if me, the owner of the vehicle was not standing there definitely not how a business should be run nor how a customer should be treated when I requested to speak to his supervisor. She did give me a call back spoke over me. Did not allow me to complete a sentence extremely unprofessional to say the least and a thug like attitude. And my 30+ years in hospitality management. This is by far the worst customer service I’ve ever experienced insult added to injury

Returned Clean

My Experience - 5.0/5.0 -

Everyone in the office was very nice and respectful to my needs ! I’m very satisfied with the repairs on my car !!!

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The whole process was very easy and streamlined. Communication was prompt and clear. Pick up was very easy, I would highly recommend this company to anyone needing vehicle repairs.

My Experience - 0.0/5.0 -

Having dropped off my car in May and only finally getting it back now in August was way too long for my liking. It have never had taken this long. I must Jessica was very pleasant throughout the whole experience can’t say the same for everyone else. I took me to get my mother involved who’s an attorney for things to start speed up and it should never come down to that. But my care looks amazing after not having it for almost 3 months

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

My experience was excellent. The workmanship was also excellent.

Repair Quality - 5.0/5.0 -

I am extremely satisfied with repairs and the service provided. Great customer service very professional.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

From front desk to mechanic. Everyone I interacted was nice and follow up as promised of all steps. Special thanks to Juan for technical assistance!

My Experience - 5.0/5.0 -

The best experience I have ever had with a body shpt

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They reported the progress on the way by text.

Customer Service - 5.0/5.0 -

Kind and polite

My Experience - 5.0/5.0 -

Hi, this is my second time experience with Ray Mees Auto Coach, and I have very satisfied with the work they are doing the repairs in my car thanks again for your service.