Ray Mees Auto Coach

4.7 (1,984reviews)
94%
8600 Tonnelle Ave,  North Bergen,  NJ  07047

In operation 16 years.

Ray Mees Auto Coach is a collision center that is driven by customer service and high quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 3:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Polestar
Subaru
Tesla

Reviews (1,984)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The professionalism and friendliness of the front office team are frequently highlighted, with customers appreciating the welcoming and stress-free atmosphere. Communication stands out as a key strength, with customers valuing regular text and phone updates throughout the repair process. Timeliness is another strong point, as numerous customers were pleasantly surprised by early completions. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated concerns about staff demeanor, and rare instances where not all damage was addressed. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"... bumper repair came out great, and I was impressed by the quality of the work. It was clear that the repair was done properly and according to the manufacturer's standards rather ..." Read more
"... expectations on the completion time. The best part is that the work was done way ahead of schedule! Everyone I interacted with was super friendly, professional, ..." Read more
"... breeze. Everyone was professional and easy to talk to. They did a great job on my dented door and bumper and even cleaned my car. I will definitely be going ..." Read more
"... informed and updated, which I really appreciated. When I picked up my car, it looked even better than when I dropped it off! I will definitely be returning to Rey Mees Auto ..." Read more
"Great customer service, wont communication process, exceptional service on getting the car fixed way before the estimated pickup date."
"Repair work finished earlier than predicted"
"They finished way faster than the estimate and the work was perfect."
"... amazing . Communicated every step of the process and even got the work done in half the time !" Read more
"They were 1 week early. Again, highly recommend them."
"... and easy to work with. I especially appreciated the text updates about my car, along with the phone calls explaining everything. The communication made the whole process stress-free. ..." Read more
"Great sharing of information as to estimated completion of work and updating. I was always informed and could plan ..." Read more
"... honestly, I couldnt have asked for a better experience. They kept me updated every step of the way: from the estimate, to when the parts were ordered and arrived, and ..." Read more
"The whole process was very easy and streamlined. Communication was prompt and clear. Pick up was very easy, I would highly recommend this company to anyone ..." Read more
"... treated the at fault drivers insurance as priority, they operate 90% via text messaging which to me is not personable. What I did finally get a phone call it was from ..." Read more

Likely to Recommend

Repair Quality

great service

Customer Service

Returned Clean

My Experience

Only thing was it took a little longer than we were told. However, we understand.

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Repair Quality

Customer Service

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Repair Quality

Jessica was amazing to work with.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

They did a really great job fixing my car. You can’t see where the dents were from getting hit from behind. The car looks great.

Customer Service

They always answered any question we had.

Returned Clean

Likely to Recommend

I would recommend to a friend or family

Repair Quality

Staff was great! They made sure they explained everything to me and made everything easy! My car was ready in less than 24 hours! I would highly recommend!

Customer Service

It was awesome!

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Completed repairs ahead of schedule.

Translated from Spanish by Carwise
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My Experience

La atención al cliente fue genial y mi vehículo quedó bien

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

I very much appreciate your mechanics going the extra mile to cover up scratches on the passenger's side door, which wasn't included in the original estimate agreed upon with my insurance.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Excellent Finish, also cleaned the Interiors. Definitely Recommended!!

My Experience

Loved the service and how fast I got my car back.

My Experience

I will say the entire team is on point and so very attentive and helpful. While I was waiting I noticed how Jessica at the desk was handling business and it was in a top-notch professional manner. She helped me next making the process painless and easy. I would recommend this shop to anyone.

My Experience

Excelente trabajo 🤩🤩 muy delicado y bastante profesional

My Experience

Everyone was professional and very helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean