Ray Mees Auto Coach

4.8 (1,944reviews)
96%
8600 Tonnelle Ave,  North Bergen,  NJ  07047
Book Appointment

In operation 16 years.

Ray Mees Auto Coach is a collision center that is driven by customer service and high quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 3:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
Polestar
Subaru
Tesla
Call
Email

Reviews (1,944)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new after service. The professionalism and friendliness of the front office team are frequently highlighted, with customers appreciating the welcoming and stress-free experience. Timely communication through text updates and phone calls is a recurring positive theme, keeping customers informed throughout the repair process. Many customers were pleasantly surprised by repairs being completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional concerns about communication consistency, minor unaddressed damage, and front office workload. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... bumper repair came out great, and I was impressed by the quality of the work. It was clear that the repair was done properly and according to the manufacturer's standards rather ..." Read more
"I am totally satisfied with Ray Mees. The quality of work is superb. There is no sign, whatsoever, of prior damage or that repair had been done. The ..." Read more
"... only were they kind, nice, and professional, but their work truly speaks for itself. I cant believe how much better my car feels now — honestly, it seems better ..." Read more
"... very satisfied with the repair service. The team was professional, explained everything clearly and fixed my car quickly. I am very happy with the repair and the excellent ..." Read more
"... informed and updated, which I really appreciated. When I picked up my car, it looked even better than when I dropped it off! I will definitely be returning to Rey Mees Auto Coach ..." Read more
"... repair had been done. The repair was flawless and the job was completed several days earlier than estimated. I am very pleased with the work and the customer ..." Read more
"... . Communicated every step of the process and even got the work done in half the time !" Read more
"... expectations on the completion time. The best part is that the work was done way ahead of schedule! Everyone I interacted with was super friendly, professional, ..." Read more
"... in my car after the accident was almost perfect. The car was ready before the time estimated for the repair." Read more
"The repair was completed a week early."
"... massages. It wasnt ready. But made me happy because they communicated properly even about being delay. That says a-lot about them. The communication is very important for ..." Read more
"... and easy to work with. I especially appreciated the text updates about my car, along with the phone calls explaining everything. The communication made the whole process stress-free. ..." Read more
"I received text updates from start to finish, which kept me informed throughout the process. It was a smooth process — ..." Read more
"It went smooth, they called as soon as the car was finished, and they took care of the rental car for us. I would definitely recommend ..." Read more
"Staff were responsive when asked for updates. They made sure you are aware of the progress"

Likely to Recommend

Very pleased, would recommend!

Repair Quality

I have no complaints- happy I chose your recommended repair shop, it just took longer than I was originally promised.

Customer Service

Good group, sent updates. Explained everything.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Never

Repair Quality

The worst customer service I’ve ever experienced. Treated me as a third party when I am the owner of the vehicle that was being repaired. My vehicle was hit while parked, the at fault drivers INSURANCE recommended this Place. They definitely treated the at fault drivers insurance as priority, they operate 90% via text messaging which to me is not personable. What I did finally get a phone call it was from a receptionist who was great but was unaware and unable to answer, detailed questions regarding the repairs. When I did request to speak to someone as opposed to getting on the phone and speaking with me, they started to relate messages through the receptionist which were again not clear. I finally pushed to speak to someone who worked with my vehicle and when the manager did get on the phone, he was very dismissive. When I arrived in person and stated I had a concern, he was extremely dismissive and kept referring to the insurance company as if me, the owner of the vehicle was not standing there definitely not how a business should be run nor how a customer should be treated when I requested to speak to his supervisor. She did give me a call back spoke over me. Did not allow me to complete a sentence extremely unprofessional to say the least and a thug like attitude. In my 30+ years in hospitality management. This is by far the worst customer service I’ve ever experienced insult added to injury.

Customer Service

The worst customer service I’ve ever experienced. Treated me as a third party when I am the owner of the vehicle that was being repaired. My vehicle was hit while parked, the at fault drivers INSURANCE recommended this Place. They definitely treated the at fault drivers insurance as priority, they operate 90% via text messaging which to me is not personable. What I did finally get a phone call it was from a receptionist who was great but was unaware and unable to answer, detailed questions regarding the repairs. When I did request to speak to someone as opposed to getting on the phone and speaking with me, they started to relate messages through the receptionist which were again not clear. I finally pushed to speak to someone who worked with my vehicle and when the manager did get on the phone, he was very dismissive. When I arrived in person and stated I had a concern, he was extremely dismissive and kept referring to the insurance company as if me, the owner of the vehicle was not standing there definitely not how a business should be run nor how a customer should be treated when I requested to speak to his supervisor. She did give me a call back spoke over me. Did not allow me to complete a sentence extremely unprofessional to say the least and a thug like attitude. And my 30+ years in hospitality management. This is by far the worst customer service I’ve ever experienced insult added to injury

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Everyone in the office was very nice and respectful to my needs ! I’m very satisfied with the repairs on my car !!!

My Experience

My Experience

The whole process was very easy and streamlined. Communication was prompt and clear. Pick up was very easy, I would highly recommend this company to anyone needing vehicle repairs.

My Experience

Having dropped off my car in May and only finally getting it back now in August was way too long for my liking. It have never had taken this long. I must Jessica was very pleasant throughout the whole experience can’t say the same for everyone else. I took me to get my mother involved who’s an attorney for things to start speed up and it should never come down to that. But my care looks amazing after not having it for almost 3 months

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My experience was excellent. The workmanship was also excellent.

Repair Quality

I am extremely satisfied with repairs and the service provided. Great customer service very professional.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From front desk to mechanic. Everyone I interacted was nice and follow up as promised of all steps. Special thanks to Juan for technical assistance!

My Experience

The best experience I have ever had with a body shpt

Likely to Recommend

Repair Quality

They reported the progress on the way by text.

Customer Service

Kind and polite

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Hi, this is my second time experience with Ray Mees Auto Coach, and I have very satisfied with the work they are doing the repairs in my car thanks again for your service.

My Experience

Excellent service Jessica was excellent service and worker highly recommended

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding work on my vehicle. The courteous and professional front office staff (Jessica) elevates Ray Mees to the top of the class. Definitely would use Ray Mees again and recommend to others.

Likely to Recommend

Repair Quality

Outstanding work. Professional first rate service. Out front staff (Jessica) very professional.

Customer Service

First rate.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great sharing of information as to estimated completion of work and updating. I was always informed and could plan Thanks

Likely to Recommend

Totally happy

Repair Quality

I was kept updated which I greatly appreciated. Totally satisfied

Customer Service

Always aware of repair progress

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will recommend the t and I have recommended

Repair Quality

I love Ray Mess Auto Coach, the young ladies working there are really nice and guide you through the process . They also give you updates via text and on the phone . Work is amazing, they leave the car as nothing ever happened to it! Recommended 1000% and the warranty is the best

Customer Service

Girls are super nice and efficient specially Jessica! Love her!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff here was amazing . Communicated every step of the process and even got the work done in half the time !

Likely to Recommend

Repair Quality

They did an amazing job ! Got my challenger back to me ahead of schedule and looking brand new where the damage was caused .

Customer Service

They kept me in the loop every step of the way

Kept me Informed?

Yes

Ready on Time?

Yes

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