Reliable Collision Body Shop, LLC
RELIABLE CUSTOMER SERVICE * 30+ YEARS EXPERIENCE * GUARANTEE ON PAINT AND BODY REPAIRS PERFORMED * QUALITY PAINT AND MATERIALS USED * 2- HEATED PAINT BOOTH FOR FASTER TURN TIMES * CAR-O-LINER MEASURING SYSTEM - FULL FRAMES & UNIBODIES * WORK WITH ALL INSURANCE COMPANIES
- Free Estimates
- Insurance Company Assistance
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
They had my vehicle for a very long period. When I got it back the windshield they replaced was a generic, not Toyota, and it whistles when I drive 50 mph. Also the back windshield wiper fluid does not work any longer and when I press the button to clean, water is coming in on the inside of my vehicle? I have notified Reliable, they test drove my vehicle and are ordering the correct windshield from Toyota. Everyone at Reliable has been very kind.
Customer Service - 3.5/5.0 -
4Runner is not completed at this time.
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I want to confirm complete satisfaction on my behalf. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Process from start to finish was seamless, professional, and reliable. I received text reminders for updates and staff was prompt to respond to any questions I had. Definitely recommend Reliable Collision!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Completely satisfied with the quality of the work however I feel the vehicle sat without glass for to long and and back seat area is covered in dust. The final detailing service left a lot to be desired.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job on my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Kept my car for 6 weeks. I was told they would call and let me know the status and they never did. The sensors were never recalibrated as supposedly told they were, I was told to take it to Toyota, The sensors are not working properly. The work done in my care was ok, it wasn’t major but took a little over 6 weeks.
Customer Service - 2.0/5.0 -
Never returned calls as promised
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Unlikely, unless my truck looks like flawless repair work after I bring it back.
Repair Quality - 0.5/5.0 -
When I picked up my truck after 35 days of not having it, I was disappointed because my truck was not fixed properly and the body shop did not clean the dust they created from the inside or the white compound they used to buff the outside. There was dried white compound on my seats and my truck bed, between the cab and bed, and on top of the bed where the bed liner attaches. As far as my truck not being repaired properly goes, here is a short list (not exhaustive) of what was not flawless work: Dent on roof, Clear coat around satellite antennae peeling, Got a new hood that wasn't painted properly dried white flecks in paint and holes where the paint wasn't filled, Rubber one windshield doesn't match replacement rubber on roof (height difference), Rubber seals around back glass missing and not sealed flush against metal Paint on fender where it was blended to match had white holes in it and the service man told me it was rock chips that had taken off the paint. This are only a few things I noticed. The service man was dismissive of me when I called back and said I found other things amiss. He said he called me the previous day two or three times and left a message. I have no record of that. Also, I have had your shop fix my vehicle in the past and the work was satisfactory.
Customer Service - 0.5/5.0 -
In person, I felt like I was being heard when I asked questions about my repairs, I felt I was being made excuses when I asked about the paint blend on the fender to by the man who went over my vehicle with me. That prompted me to look at my repairs more carefully. He was amiable in person when I picked up my truck, but dismissive of me when I called to get him (the shop) to make it right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never again.
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
Absolutely horrible customer service. Continually telling you "tomorrow" and when you show up the next day they "don't have it come back tomorrow". They claim they will call you when anything is ready then they just don't and you have to call several to find out. Also no matter the time of day everyone is always at lunch.
Returned Clean
My Experience - 5.0/5.0 -
Done a excellent job
Likely to Recommend - 5.0/5.0 -
I always recommend Reliable Collision to others.
Repair Quality - 5.0/5.0 -
Great customer service and detail to car repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great at every step. Have been impressed.
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Kept me Informed?
Yes