Rick's Auto Body, Inc.

4.9 (4,133reviews)
97%
2008 W Broadway,  Missoula,  MT  59808

23 years at this location.

Rick's Auto Body has been in the collision repair industry since 1973. In 1976, we started Rick's Auto Body as a part-time business doing total-loss rebuilds, custom painting and restoration work. Rick's Auto Body opened full-time in September 1979. Since the early 1980's the automobile industry has presented itself with many changes. Newer technology, enhanced body styles and stronger awareness for safety concerns continue to offer the collision repair industry with many ground-breaking challenges. In addressing these challenges, Rick's Auto Body found a genuine passion for the collision repair industry and saw an opportunity to build a business better suited to serving the community's collision repair needs. Rick's Auto Body strives to focus on innovation, mastering the programs and policies that drastically alter how vehicles are repaired, always remaining current in today's ever-changing market.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (4,133)

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Returned Clean

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Repair Quality

Headlight seems to be aimed low.

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Returned Clean

My Experience

Everything went great. Ruban was great. He was awesome explaining the estimate. Front desk receptionist was friendly and helpful. My truck looked awesome and completed on time. Very happy with the service and will recommend to anyone needing work on their vehicle. Thank you very much. Kim

My Experience

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Returned Clean

My Experience

I was very dissatisfied with the difference between the estimate and the final bill. There was a 58% increase in the final bill over what the estimate said it would be. Had I known this would happen, I would have taken the car to one of the other body shops around town. In my job, if I screwed up an estimate that bad, I would have to honor the original estimate and write off the additional costs. I also didn't appreciate that I was told the car would be ready on Friday, 11/4, and it wasn't ready until the following Wednesday. I was forced to rent a car over the weekend because you didn't have the car done when you said it would be. On a positive note, the ladies I dealt with at the front desk and on the phone were very friendly. That being said, receiving a voicemail every day this week telling me that there will be more expense added to an already over budget repair was enough to send me over the edge. I will never be back, and will not be referring anyone to Rick's Auto Body.

Likely to Recommend

Can't trust the estimate

Repair Quality

Repairs were good. Estimate was way off. Final bill was 58% higher than estimate. Won't be back.

Customer Service

Ladies at the front desk were very nice

Returned Clean

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A lot of excuses about past repair, but the final repair was very disappointing!

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Returned Clean

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Repair Quality

The quality of work, and apparent desire to go above in beyond in customer service was a breath of fresh air!

Customer Service

The communication with Ricks, from check up calls, to the prompt response via email, was fantastic.

Returned Clean

My Experience

Thanks for going the extra mile. I wasn't expecting my car to be cleaned but it sure looks good!

My Experience

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My Experience

Left rear door has broken piece that was not broken when brought in now water will get in side my doorw

My Experience

Enjoyed working with Rueben. Got the info I needed to move forward and felt the charges for services were well worth it. Thanks

My Experience

I need to bring the car back in to have a couple of issues resolved. The remote fuel filler lid release is not working now. It was fine before bringing into Rick's. The Blind Spot Monitoring System is not working. The indicator light is flashing which means the system has a malfunction. The BSM system was fine before bringing into Rick's.

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My Experience