Riley & Sons - McCordsville
In operation 69 years, 4 years at this location.
Riley and Sons Collision is a a family-owned collision repair shop, serving the East Central Indiana community since 1957. Our technicians are trained in the latest vehicle technology and our facilities are equipped with state-of-the-art equipment. All Riley and Son’s facilities are ICAR Gold Class Certified which is the highest role-relevant achievement recognized by the collision repair industry. At Riley and Sons, we believe in investing in our team members and setting higher standards of repair for our customers. We are so confident in our work that our repairs are backed with a lifetime guarantee. Let us help you get your vehicle back on the road safely and efficiently.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Just took a little longer, but know this was not in Riley’s control necessarily when dealing with insurance and supply chains.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
What an excellent job, better than I thought it could be!!!!!!!
Likely to Recommend - 5.0/5.0 -
Very friendly. Worked me in quickly.
Repair Quality - 5.0/5.0 -
The repairs looked great. Communications were good.
Customer Service - 5.0/5.0 -
They were very nice and answered questions quickly.
My Experience - 5.0/5.0 -
OMG….where do I start?!? When it comes to customer service I am a stickler. From the time I came in to see how to go about getting my car repaired the ladies were very knowledgeable and explained to me everything I needed to do to move forward with my repair plan. From the time I dropped off my car and picked it up, it was a great experience. Riley & Sons went above and beyond when it comes to supreme customer service! They returned my car to me cleaned inside out. I’m truly impressed with the experience I had! My car looked brand new! If you need collision repairs give Riley & Sons Collision a try they will not disappoint you. Thanks again to the Riley & Sons Collision Team! Rocheal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
It took much longer than expected to complete. They had the vehicle for almost a month. Still not happy with how the door closes
Customer Service - 3.5/5.0 -
Ended up getting a text to pick it up and not ready
Returned Clean
My Experience - 5.0/5.0 -
The repair was quick and well done. I really appreciate the fast turnaround and friendly front office staff. Thank you!
My Experience - 5.0/5.0 -
Car looks great, and they gave the car a wash! They told me the car would be there two weeks, and taking into account the holiday they were spot on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Did not communicate early with me that my part/s were not in yet, as my car sat for almost a week which then caused me To run out of my rental coverage and I had to pay out of pocket for my rental.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Took way too long. Had my car without even having the part. I ran out of my rental coverage and had to pay out of pocket. My car suddenly overheated & spilled anti-freeze all over.
Customer Service - 1.5/5.0 -
Didn’t communicate with me about them Not having my part until I called in & asked for an update. The actual worker who was fixing my car was great, if not for him. I’d give this scale a 1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very quick and good service
Returned Clean
My Experience - 0.0/5.0 -
Everything was great except there were two pink lines on passenger side window. Some type of markings . Also I wish it got rinsed off so I could see the repairs better. Otherwise all was great. Deb Brown
My Experience - 5.0/5.0 -
Great place to do business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast friendly great service