Ripley & Fletcher Collison Center
In operation 117 years.
Ripley and Fletcher Ford is an auto repair and new car and truck sales business that has been in business since 1909. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We repair all makes and models on the road today. Our collision center takes pride in SAFETY and QUALITY first and foremost.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 4:30 pm |
| Tue | 7:30 am - 4:30 pm |
| Wed | 7:30 am - 4:30 pm |
| Thu | 7:30 am - 4:30 pm |
| Fri | 7:30 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Jason and his team made the process very easy and stress free! Thank you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason Libby and George are the greatest!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turned much better then I thought it would.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
II reserve my opinion for obvious reasons. Well seeing that you need for me to give an answer I choose the middle option.
Repair Quality - 1.5/5.0 -
As I already messaged you this past Friday and Sunday. I am pretty pleased with the back-end work you did. I was VERY unhappy to find some serious damage to the right front quarter panel, a cracked headlight, a pretty decent dent in my bumper, and a hole in my right front tire. This damage was not there when I dropped it off on April 23rd. Even my stepson, John May and my roommate Lori Ryder can attest to this. John bought a new tire already so I would be able to drive it. Please contact me! Phone number: 207 890 1879
Customer Service - 5.0/5.0 -
George and the rest of the staff were very helpful when I dropped my car off on the 23rd of April. None were available when I took delivery this past Friday. I did discuss the new damage with the young lady from the service department. She was to pass this issue along to the proper people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Done a great job, happy with the service. Thanks to Cam Robinson for taking care of me,he made sure I had a loaner.thanks again
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 0.5/5.0 -
Reread from beginning
Repair Quality - 5.0/5.0 -
Repairs were good, happy with that part.
Customer Service - 1.0/5.0 -
Asked person I was dealing with to call my insurance adjuster and tell them how long they would have my car. He never did. My adjuster tried to call him, left message to return the call never did return the call. Car Rental place told me I had to return the rental car. Because they never heard back from collision Center. I was left without a car for 6 days. Lost 2 days pay. I went and rented a car so I could get around I was told I still had time on my insurance for a rental car. He. Got things moving and got my insurance to cover it. It was due back a few days later. But. My car was still not ready. I called collision and the actually answered, told him he needed to call the adjuster, he asked if they could reach out to him. I told him no, he asked why I told him because you don't answer the phone or return phone calls. I was leaving to return rental, and they called me to tell me between him and my agent they got it so I had a car til mine was done. They had my car for 7 weeks. I have no problem with dealership, just the collision Center.
Returned Clean
Likely to Recommend - 0.5/5.0 -
You're pretty much the only game in town.. No other choices...
Repair Quality - 0.5/5.0 -
I still don't have my van back.... You lost the key... Can't figure out how to get one made...
Customer Service - 0.5/5.0 -
Same thing...
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
screws and clips missing from wheel well . Delayed repair time . Never get a straight answer from body shop . Bad estimate on there part had to order bunch more parts after car was dropped off . Paint work looks good
Customer Service - 1.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My tires all needed air and my window is back to malfunctioning after bringing it in twice and then just having it for 4 months for repairs. Ridiculous.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The collisions were not fun but my experience with Ripleys was super Everything about it was dare I say enjoyable.everyone was so helpful and nice that I had no worries the car looks NEW!!!!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Overall, the car work is done very well. I have an issue with the hood, not opening easily or closing unless you close down with force and sometimes opening it does not open as easy as previously did prior to the accident and being replaced otherwise satisfied.
Customer Service - 3.0/5.0 -
They did their best to communicate what was going on as they had the information. I’d wish things had been a little bit more clear as to taking longer on the car because parts didn’t come in more parts were needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
George was a great guy to deal with . I would definitely use this collision center again.
Customer Service - 5.0/5.0 -
Great service.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very helpful and kept us informed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent repair and my Jeep was all washed. Very pleased! Gene