Rocco's Collision Center - Snyder

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

There appears to be exposed wire in the passenger door. I have called and emailed a picture but haven’t received feedback about the best way to resolve, and this is after my car was kept in the shop for a full week to repair a passenger side mirror.

Customer Service - 3.0/5.0 -

Schedule coordination was difficult because of my own schedule but there does not seem to be a sense of urgency.

Returned Clean

Likely to Recommend - 0.5/5.0 -

In the past i would have recommended but this last time was deeply frustrating. My car is still damaged. Had to have other people look it over because there was more damage than what they claimed. They did a terrible job looking the car over before and after “completing” their work.

Repair Quality - 1.0/5.0 -

A sheet of ice flew off another car and hit mine. The bumper got fixed but the other parts that got hit, knocked loose and scratched were NOT repaired. The bumper doesn’t seem to be properly attached either because I have to keep popping it back in. When I got my car back, my side view mirror got smashed. The manager first said “wasn’t it like that before?” And I had to convince them that was NOT the case. Then they told me it would be fixed the next day. Then they ordered the wrong part and it wound up taking a week. Also my phone charger disappeared from the car and a random piece in my back door disappeared too. I have absolutely no reason to make that up. I was told my charger would get replaced when I picked up the car (the second time); and then when I got there the manager said “well keep looking for it.” And he assured me he would look into the other damage that was supposed to be repaired and get back to me. No word on if the other damage will get repaired too or anything. I’ve come here a number of times in the past and this was surprising to say the least. The part that was repaired is fine at least?

Customer Service - 0.5/5.0 -

My car was returned to me with not all the damage repaired and also my side view mirror was smashed to pieces and things went missing in my vehicle. I had to convince the manager it wasn’t like that before I dropped it off. Also my phone charger and a piece of the back door vanished into thin air. Manger said phone charger would get replaced and then changed his story and said he would keep looking for it. Took a week to repair my side view mirror. They told me it would be fixed in 1 day. Which turned to 2, to 3 to 4. Because they ordered the wrong part. Not all the damage on my car was fixed, no mention of what will happen , and I’m just feeling uneasy and confused. I’ve come here many times in the past for other random repairs and this was pretty surprising.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick, excellent service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Would highly recommend

Repair Quality - 5.0/5.0 -

Very satisfied with results and on going progress reports

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

They take to long with the repairs of your car

Repair Quality - 2.5/5.0 -

Some of the work was not completed I still have scratch’s on the car and one of the hub cap is not completely on

Customer Service - 3.5/5.0 -

Lack of communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service good job

Customer Service - 5.0/5.0 -

Nice job

My Experience - 5.0/5.0 -

Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dior was amazing from start to finish with scheduling a first estimate and then always letting me know the status of the repairs. Michael was terrific- he explained the work needed and had his team finish the car in the time he said it would be done.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks great! Dior was very helpful and answered all of my questions. Always satisfied with the finished product. I’ve had experience in the past with Rocco’s Collision, and will continue if needed in the future.

My Experience - 5.0/5.0 -

Very PROFESSIONAL and EXPEDITED in a timely fashion...when pointed out a minor needed repair, they were so professional without hesitation to rectify it. Thank you again ROCCO'S...😂

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recently had my Jeep repaired at Rocco’s Collision, and I couldn’t be more satisfied with the overall experience. Even with snow delays and a small miscommunication about my pickup date & time, the team still delivered exceptional results. They kept me informed, handled everything professionally, and most importantly — the quality of the work was outstanding. My Jeep looks amazing, and you can tell they truly care about the details. Things don’t always go perfectly with timing, especially during bad weather, but what really matters is how a business finishes — and Rocco’s Collision definitely delivered. I appreciate their effort, craftsmanship, and commitment to making it right. Highly recommend them if you want quality work done by a team that stands behind what they do.

Customer Service - 4.0/5.0

Returned Clean