Rountree Moore Ford Lincoln
In operation 21 years.
Our Collision Center in Lake City, FL has been a viable part of the Rountree Moore Automotive Family since 1972. We know that having an automobile accident can be extremely stressful. As a leading North Florida Auto Body Shop, we understand how difficult it is to find a body shop that does honest, quality work in a timely manner. Our job is to take away your stress and anxiety with professionalism, efficiency and courtesy. Our staff and facility will give you unprecedented peace of mind as the repairs are being made on your vehicle. Our main goal at Rountree Moore is both quality workmanship and customer service. We specialize in collision repairs of all kinds, both large and small, and will return your car to pre-accident condition. Be sure to consider Rountree Moore's Collision Center for all of your Lake City auto body repair needs: We work with most major insurance companies We offer rental car service on site We use genuine OEM parts and accessories
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:30 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Rear bumper trim and chrome issues ..NOT FROM SHOP BUT FROM SUPPLIER
Customer Service - 5.0/5.0 -
Thank you Ms Rachel and Ms Dana
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This the second time when I had my last truck worked on I had to return it to be fixed I have all ways promoted your shop give a rental and repair my truck and I will continue being a valued customer
Repair Quality - 2.5/5.0 -
There's paint peeling on the back the cab. By the passenger rear door I can't aboard another rental car. To bring the truck back in You could bring it in.
Customer Service - 1.5/5.0 -
Paint is peeling on the back of the passenger side of the truck I can't aff6 a another rental car
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Was told the emblem for my driver side door that said Compass was delayed because of the truck delivering it had broken down but it should be delivered no later than Monday and would take about 10 minutes to repair. They said they would call me when it came in so I could bring my vehicle back. Today is Wednesday and I still haven’t heard from them.
Customer Service - 3.5/5.0 -
Same as previous comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My repair is perfect! Great timing, communication and friendliness
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked and felt like a brand new car when I received it back.
Customer Service - 5.0/5.0 -
They were able to answer all of my questions, comments and concerns.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
I have had to bring my car in twice in the past 5 years for body work. Both times I was extremely pleased with the work done on my car
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very courteous and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The collision center was very thorough and found additional damage I didn’t even know about. A leaking oil pan and radiator plate was damaged. I’m going back to Michigan. I feel my jeep is good to go now. Thank you rountree ford of lake city collision center
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I had to call to check on the status of my vehicle a lot —
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would not recommend to my worse enemy
Repair Quality - 2.5/5.0 -
Slow
Customer Service - 0.5/5.0 -
Was not kept informed when my car would be ready. And when I called to ask I was answered very curtly . Not a very pleasant experience at all. Made to feel like I was a pain. I called one time only. Work on car was delayed for no reason.car sat at the shop from aug 10 to aug 27 before they started to work on it. At that time they realized they needed another part and I was told it was going to be another 10 days. I was upset as my insurance only covered rental for 30 days and because they didn’t work on my car right away, the rental was going to be up and I would be without transportation.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, always kept me updated on the progress of the repair, Rountree Moore got it done quickly and professionally!
Customer Service - 5.0/5.0 -
Customer service was great 👍
Returned Clean
Likely to Recommend - 0.5/5.0 -
Dealing with this auto body shop was an absolute nightmare from beginning to end. This was by far one of the worst experiences I’ve ever had with an auto repair shop. They kept my car sitting in their garage for more than a month, with very little progress. What made the situation even more frustrating was that they eventually tried to return my car even though the problem had not actually been fixed. The issue with my vehicle was relatively simple — it involved a cover on the hood — yet they were unable to properly diagnose or resolve the problem. I was repeatedly left feeling like they simply didn’t know what they were doing. On top of the poor workmanship and extremely long wait, the customer service was just as bad. The people I dealt with were some of the rudest and most unprofessional people I have ever encountered in Lake City. There was a complete lack of communication, accountability, and concern for the customer. After dealing with this shop, I would not recommend them to anyone. If you value your time, your vehicle, and being treated with basic respect, I strongly suggest taking your car somewhere else.
Repair Quality - 0.5/5.0 -
Dealing with this auto body shop was an absolute nightmare from beginning to end. This was by far one of the worst experiences I’ve ever had with an auto repair shop. They kept my car sitting in their garage for more than a month, with very little progress. What made the situation even more frustrating was that they eventually tried to return my car even though the problem had not actually been fixed. The issue with my vehicle was relatively simple — it involved a cover on the hood — yet they were unable to properly diagnose or resolve the problem. I was repeatedly left feeling like they simply didn’t know what they were doing. On top of the poor workmanship and extremely long wait, the customer service was just as bad. The people I dealt with were some of the rudest and most unprofessional people I have ever encountered in Lake City. There was a complete lack of communication, accountability, and concern for the customer. After dealing with this shop, I would not recommend them to anyone. If you value your time, your vehicle, and being treated with basic respect, I strongly suggest taking your car somewhere else.
Customer Service - 0.5/5.0 -
0- Dealing with this auto body shop was an absolute nightmare from beginning to end. This was by far one of the worst experiences I’ve ever had with an auto repair shop. They kept my car sitting in their garage for more than a month, with very little progress. What made the situation even more frustrating was that they eventually tried to return my car even though the problem had not actually been fixed. The issue with my vehicle was relatively simple — it involved a cover on the hood — yet they were unable to properly diagnose or resolve the problem. I was repeatedly left feeling like they simply didn’t know what they were doing. On top of the poor workmanship and extremely long wait, the customer service was just as bad. The people I dealt with were some of the rudest and most unprofessional people I have ever encountered in Lake City. There was a complete lack of communication, accountability, and concern for the customer. After dealing with this shop, I would not recommend them to anyone. If you value your time, your vehicle, and being treated with basic respect, I strongly suggest taking your car somewhere else.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I really love the finish product. It turned out beautiful and the paint job is just unbelievable. I was in the car business for close to 40 years.👍
Repair Quality - 5.0/5.0 -
Great work…. Took a little longer than expected. Phone system needs improvement. My car sounds good and looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent