Rowe Collision Center
In operation 56 years.
Family owned and operated muliti-brand Dealership/Service Center/Collision Center. Rowe specializes in Ford, Hyundai, Kia and VW, but we also work on all makes and models. Our main focus is customer satisfaction and getting you back on the road as quickly as possible with a safe repair. We also offer a lifetime warranty on your repairs as long as you own the vehicle! We understand this can be a stressful time for our customers so we look to make the process as easy as possible. Give us a call if you need and collision/body repairs or are just looking for advise on what to do next!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:30 pm |
| Tue | 7:00 am - 4:30 pm |
| Wed | 7:00 am - 4:30 pm |
| Thu | 7:00 am - 4:30 pm |
| Fri | 7:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and done on time
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Now that Elizabeth has her car back she is thrilled with it.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional and kept me posted about my repair. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Rowe were amazing!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
0 for communication with customer 0 for communication with insurance 1 for repairs (paint color matched, caused more damage to my car than it had when i brought it in...) 0 for ability to complete repairs (need to come back to redo all repairs and additional damages caused by rowe, as well as complete repairs that were negated on my first visit) 0 for timely repair 0 for amount of time my car was there
Customer Service - 0.5/5.0 -
Had to basically harass them just to get my car scheduled.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Was told 2 weeks, was well over a month. Never received an update, call, text or email. When I called on a Monday I was told it would be ready on Friday. Never received any communication and it was not ready.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Quality was good length of time it took was not
Customer Service - 2.5/5.0 -
Repairs took close to 3 months and no one called me, I had to call them to get updates
Likely to Recommend - 2.5/5.0 -
New employees are nice but need better follow through.
Repair Quality - 2.0/5.0 -
Took too long mostly due to parts. I am still waiting for a part to finish job. Due to TO my calls were mostly not retruned so I had to stop in
Customer Service - 2.0/5.0 -
Alot of my calls were unanswered and not returned due to turnover so I had to stop in. When in person they were great.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done very well. Quality work and staff. They handled everything, including the rental car. Hopefully I don’t have to use them again, but if so, I.would not hesitate to use their shop again.
Customer Service - 5.0/5.0 -
Quality professional staff.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Lack of communication or follow up throughout the process
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Horrible experience, that has put me off Rowe for GOOD. Had an appointment for my Hyundai, was told by Hyundai service the work would take around a week and a half. I did not receive any updates or communication, so near the end of the 2nd week I called, left a voice message, did not receive any response to my message. Finally got a live body, and was told that they are extremely busy and running behind on my car, and it would be ready the following Wednesday (May 25th). Wednesday comes and still nothing from Rowe, then get told will be ready by the end of that week. Friday I still have not heard anything, so I called spoke to Holly, who said she would check and call me right back, 2 hours later no response, I keep calling and always go to voicemail, which is full. Eventually get Holly again, again she says she will check and call me right back. Guess what....yep.... no call back at all. Great customer service Holly!! Monday (5/30) I am now beyond pissed, i use facebook to send a message to Rowe, was told this is not how the owner wants the body shop ran, and that either the GM or service mgr will call me. Guess what..... yep... no call from them, but a call from body shop that it will now be ready on Tuesday. To say I am soooo done with Rowe, is an understatement. The whole dealership from the General Mgr down to Holly in the Body shop shows a total lack of customer service. Don't make promises to call and never do it. My wife and I were looking for a new car, but we will not be considering Rowe. I will also be happy to tell others of my bad treatment!!
My Experience - 0.0/5.0 -
There was scratches on my vehicle that wasn't on there when I dropped it off , paint for the outline damage that was outline was still on my car when I picked it up. Was promised that I would get it buffered out missed the date because I had made other plan. Spoke with Hollie or Holly had a very bad tone on the phone with me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Truck looks new.
Repair Quality - 4.0/5.0 -
Repair went well. Only reason it’s a 8 is when I am turning left and sometimes right I have a grinding noise. Almost like abs. Not sure if that was a missed issue. Did not happen before repair or collision. Truck looks great, job well done.
Customer Service - 4.0/5.0 -
Keys were locked in truck. Had to get other set from house. Other than that they were great.
Likely to Recommend - 0.5/5.0 -
I took time out of my day to leave reviews so that other people could avoid being subjected to the horrible experience I had with them
Repair Quality - 0.5/5.0 -
This was a horrible experience both in quality of service and communication with the staff.
Customer Service - 0.5/5.0 -
They were friendly enough on the phone but the information they were giving me was wrong or incomplete every time I talked to them.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have called 3 times now in a week span looking for an updated on my vehicle repairs and no one has gotten back to me. I'd like to know whats going on with my car
Customer Service - 0.5/5.0 -
Same comment as before
My Experience - 0.0/5.0 -
The car has not been fully fixed. There was the touchscreen that has not been fixed. There are several pairs of parts that were not aligned . The Row’s personnel in charge of this case promised to order Mitsubishi parts that will aligned and matched properly. I am still waiting for the parts to come so that I can bring the car back to the shop to be fixed. I am so disappointed so far with the service.
Likely to Recommend - 2.0/5.0 -
My personal experiment shows that it maybe hard to recommend someone with problems not well done
Repair Quality - 1.0/5.0 -
The shop put pairs of parts that do not aligned on more that 5 different spots. The Mitsubishi front sign does not seat flash. All these issues were addressed with Kyle R. The manger of this case. Pictures were taken and he promised they are ordering parts and I will be called to address all these issues. I have not heard from the shop. The trunk and side fenders were off. They had to bring the car back in the shop to adjust both side fenders. When I had the accident, the the shock caused a a red line on the touchscreen. I asked the shop to address dashboard problems that happened during the accident. Nothing was done on the dashboard. Issue addressed with the shop, but nothing happens thus far. So disappointed.
Customer Service - 3.0/5.0 -
All people I interacted with had good customer service skills. Only problem is that the work has not been done correctly
My Experience - 0.0/5.0 -
My windshield was cracked when I picked up my car (it was not cracked at drop off), and I had to pay to get it repaired elsewhere, with no follow-up. Also, the headlight that was replaced is full of condensation, so is not sealed correctly, and the screws on the plastic inner-panel around the tire were not replaced, so the panel is loose. I sent follow up emails and inquiries, with no response. Up until pick up, I had an excellent experience, and am a long time Rowe Ford customer. So I’m pretty disappointed. I had a very negative experience at check out related to the cracked windshield.