Rowe Collision Center
In operation 56 years.
Family owned and operated muliti-brand Dealership/Service Center/Collision Center. Rowe specializes in Ford, Hyundai, Kia and VW, but we also work on all makes and models. Our main focus is customer satisfaction and getting you back on the road as quickly as possible with a safe repair. We also offer a lifetime warranty on your repairs as long as you own the vehicle! We understand this can be a stressful time for our customers so we look to make the process as easy as possible. Give us a call if you need and collision/body repairs or are just looking for advise on what to do next!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 4:30 pm |
| Tue | 7:00 am - 4:30 pm |
| Wed | 7:00 am - 4:30 pm |
| Thu | 7:00 am - 4:30 pm |
| Fri | 7:00 am - 4:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The work done was great and timely. The estimate was also extremely accurate.
Repair Quality - 5.0/5.0 -
The work done was great and they made every effort to work with me to get my car back to me.
Customer Service - 5.0/5.0 -
Everyone was extremely helpful and knowledgeable.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work that was done on our vehicle was fantastic! We were very happy with the work. What we were not so thrilled with, was the service. We were told the vehicle would be ready on a particular day, but had never been given a time. So, we called the morning of the pick-up day to find out. My husband was told that the vehicle would not be ready until the end of business that day. My husband works 3rd shift, so we said we would pick it up the following morning. We had a rental car that had to be returned at the same time, so we stopped and filled the gas tank of our rental just before we arrived at Rowe. This was at 11 AM. My husband was then told that the vehicle was not ready yet, and was being cleaned, which would take another 45 minutes! Obviously, this was inconvenient and confusing, since to our knowledge, the vehicle was supoosed to have been ready for us to pick up the previous day. We didn't say anything though. We just left and ran a couple errands in the area, before parking and waiting for the call that it was ready. After it had been more than an hour, and we hadn't heard anything, I called to get the status. I was told that not only was the vehicle still not ready, but they no longer had any idea of when it would be ready, and they would just call me when it was. At this point, we were pissed. It was 12:30 PM, we had already filled the gas tank of our rental, we live in Saco, and my husband had to leave our home for work by 2:30 PM. He drives an hour to get to work, and he still had things to do at home to be ready for work. I was really frustrated that we kept being given inaccurate information, and I was angry that no one had called us the day before to say that the car would not be ready in the morning. The girl told me that someone did call, and left a message. Neither of us got it, but I believed her. I explained to her that my husband had to get home, we couldn't wait any longer, and if we have to go home, we would have to pay for even more gas. She told me to wait, because the car was "only minutes away" from being ready. I asked her if she was sure about that, which she insisted she was. So, we waited. We waited an hour and a half. It was 2 PM when we finally got the car. My husband received an apology, and the work was fantastic, but we really felt that we were treated as though our time had no value. I understand everything that happened up until that point, and while it was frustrating, I think it was an honest miscommunication. What I do not understand is why someone would insist that the car was minutes away from being ready, after I told her time was short and we had somewhere to be, and offered to come back, only to have us wait another hour and a half! So, awesome job on the car. Customer service needs work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you Raleigh Everything was seamless You went above and beyond Regards, Kathleen
My Experience - 5.0/5.0 -
The collision center team was a pleasure to work with. Very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The collision center team provided awesome service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You folks at Rowe Ford Hyundai are excellent. Your text messages on updates were beyond helpful. Everyone I talked to or dealt with were extremely kind, professional, and above all trustworthy. I wouldn't hesitate to have you people fix my vehicle again in the future...although I'm hoping I dont need to have it fixed again anytime soon. Thanks Again to all who were involved. Hollis
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
After being without my truck for 3 weeks (some delay due to geico) my tailgate does not open. I was told I'd have to leave it again. I need my truck for work and I don't want to make payments when its sitting at the repair shop. I am not happy i had to pay for basically a month without my truck.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was perfect
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
Repair looks hood
Customer Service - 2.5/5.0 -
I would say that they had moments of really good customer service in regards to getting me a feee loaner; however there were some low moments of service around expected time
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Would have given a 10 but they forgot to connect my horn and didn’t Center the steering wheel when performing my alignment. However, they were very prompt with correcting this and accommodating by giving me a loaner.
Customer Service - 5.0/5.0 -
Kyle was very helpful and polite.