Royal Chevrolet/Cortland, Inc.
In operation 36 years.
Royal Auto Group is a family owned auto repair business that has been in business since 1989. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers. We've been repairing vehicles for more than 30 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Royal Auto Group, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The step rails brackets are the old one, they are bent and rusted. Pkus the step rails is back farther than it should be. The interior door panel is not connected all the way a d there are still scratches down by the bottom of the door as well. Nobody even came out to make sure all was good with the vehicle
Customer Service - 4.5/5.0 -
The ladies were wonderful to work with
My Experience - 5.0/5.0 -
Susie and Tori were awesome. They were friendly and professional when giving me regular updates. Susie was a fountain of information explaining everything clearly. This is the second time I've had my car in the body shop and I only have praise for these two staff members.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Suzzie & Tori were great. Kept me informed along the way. Pleasant and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very pleased with speed, workmanship, and appreciate the cleaning inside and out.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not only an invisible and thus perfect fix of the body damage but the car was returned all clean, outside AND in! Hard to keep th inside clean in wintry weather so this was greatly appreciated! A 10 for fixing and a 10 for car care.
Customer Service - 5.0/5.0 -
They called often enough that we had a good idea when it would be ready.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks GREAT!
Customer Service - 5.0/5.0 -
Office crew was friendly and well informed me of progress.
Returned Clean
Likely to Recommend - 4.0/5.0 -
if they had appropriate vehicle, I would recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Somewhat
Repair Quality - 2.5/5.0 -
I was told that the battery cables were corroded, and should be cleaned off. I would have expected someone there working on the vehicle would have been able to do that when it was noticed, much easier for them than me, an 80 year old Woman, but apparently not. I think if the damaged car sitting outside side in the crappy weather may have caused the corroded cables.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciated the service personnel they were alll excellent service people.
Customer Service - 5.0/5.0 -
I highly recommend the Royal service group
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Unfortunately had to return car for work that didn't get done originally. Mirror base was cracked and not noticed by body shop to repair. They quickly ordered part and repaired the following week.