Russ Darrow Collision Center of Madison
In operation 31 years.
State of the art including down draft, heated booth, Axalta water-borne paint system, Blackhawk frame/unibody realignment rack, Hunter suspension alignment rack, MIG welder, Squeze type resistance spot welding for factory welds, Nitrogen urethane welder, lifetime warranty, loaner vehicles available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (181)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
They did a great job.
Returned Clean
My Experience - 0.0/5.0 -
glass and trim done well. Weather stripping which was also damaged, but still functional was not replaced. I should have verified it was on the list on repair work, but did not.
Likely to Recommend - 5.0/5.0 -
Very good customer experience
Repair Quality - 4.5/5.0 -
Team did a very good job
Customer Service - 4.5/5.0 -
Very friendly and knowledgeable group
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would have a future customer ask a lot of questions beforehand and during.
Repair Quality - 3.5/5.0 -
I understand things are busy, and it may take awhile to get in for repairs. I was hoping to get in sooner than I did. The repairs looked great, and the car was cleaned inside and out!
Customer Service - 5.0/5.0 -
Great job!
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Took forever, poor communication
Customer Service - 2.0/5.0 -
No proactive communication, had to follow up myself at nearly all stages
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like it never was in an accident.
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
It took more than a month and it was not done correctly. The hood doesn't latch correctly.
Customer Service - 2.5/5.0 -
Nice people, but said they would call me back to fix the unfinished repair and I've never got that call. Besides that I asked several times for a oil change since the car was there and they didn't do it. The car came back with a service required light
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Informed, professional, easy to schedule.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
where the rear bumper meets the back lights it is rough and not smooth
Customer Service - 3.0/5.0 -
While my car was being repaired for the damage to the rear bumper my front bumper got a 6" scratch.I am waiting for an answer from the body shop estimator to when this will be fixed. As of now I have not received an answer.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Too early to tell
Customer Service - 2.5/5.0 -
Too early to tell. Have not picked up the vehicle yet
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Russ Darrow was fantastic to work with - they provided regular updates and fixed my car in a timely manner. I’d recommend them to any friends and family.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
communication was a little lacking.
Returned Clean
Likely to Recommend - 2.0/5.0 -
Not good communication from collision repair dept.
Repair Quality - 2.5/5.0 -
Not good communication regarding status of car
Customer Service - 2.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
While waiting on hold to be connected with the auto body department the background filler talks about Russ Darrow and services offered to their customers, one of these services is loaner cars. They tell you they don't have loaner cars when you request one, they offer you a discount with Enterprise car rental. They said it would take a week, they took almost 2 weeks. When they called to tell me the car was ready it was near closing,I checked the car and there where scrapes and defects all over the newly painted areas. Nobody was in the auto body shop they had left for the day, I manage to catch a employee and pointed out what was wrong and she took pictures. At this point I am at around $4500.00 with repair and car rental and now I have to take it back? I am not happy
Likely to Recommend - 4.0/5.0 -
Did a good job, just how long it took. I had to call aftet 3 weeks to get an update
Repair Quality - 4.0/5.0 -
Just took so long
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0 -
My car was returned with great quality. No issues.
Customer Service - 2.0/5.0 -
My car was returned in great standing, but my car was in the collision repair center for over a month. I understand parts have been hard to come by, but it felt like I was the one constantly having to call or check for updates on my vehicle instead of Russ Darrow reaching out to me to keep me updated and informed on the progress of my vehicle. It also seemed that progress was only being made initially because I kept calling to check in.