Russ Darrow Collision Center of Madison
In operation 31 years.
State of the art including down draft, heated booth, Axalta water-borne paint system, Blackhawk frame/unibody realignment rack, Hunter suspension alignment rack, MIG welder, Squeze type resistance spot welding for factory welds, Nitrogen urethane welder, lifetime warranty, loaner vehicles available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (181)
- Sort By:
- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Was told it would take 3 days, my warranty covered a car rental for 4. No update until I called a week later, saying there was more damage. Waited another week, called the shop and was told they would call me back with an update, they never did. I sent an email asking for an update, never got a response. Finally they called me at 4:51pm and I missed the call that is was done. Never retried to call me, I found out my car was done by receiving a text saying “my car has been picked up” two days later. This is the 3rd time I’ve used Russ Darrow for servicing and once for body shop work, and it will be the last. Communication skills 0/10. Didn’t even buff out or paint the scratch on my quarter panel.
Customer Service - 1.0/5.0 -
Only perk was Wendy is very nice.
Returned Clean
Likely to Recommend - 0.5/5.0 -
They have no idea what customer service is. Told me I could pick my vehicle up in the afternoon, I arrive at 2:30 and wait for over an hour before I can get my vehicle. They have no sense of commitment to the customer or value of the customers time at all.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
No communication from them unless I reached out. Then half of that time they would never call back.
Returned Clean
Likely to Recommend - 0.5/5.0 -
No way
Repair Quality - 1.0/5.0 -
The experience was the worst I ever had getting a collision repair done.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I would recommend you guys for sure at this point.
Repair Quality - 5.0/5.0 -
I only had a small window to look at my vehicle this morning because of work. It looked great, however I plan to look at it better when I get out of work today.
Customer Service - 5.0/5.0 -
This one is easy.... It's a 10! Wendy was just AWESOME! so Thank her
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Job looks good, just had some excessive delays and would have appreciated some sort of heads up instead of just not getting back to me the day I was first told the work would done.
Customer Service - 4.0/5.0 -
See response to previous question.
Returned Clean
My Experience - 0.0/5.0 -
It took over a month for my repairs and when it finally did get repaired they ordered and installed the wrong bottom trim piece. Which means I will once again be back in the shop for repairs.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
Pleased with the work done
Customer Service - 4.5/5.0 -
Nice work
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and customer friendly
Customer Service - 5.0/5.0 -
Good follow-up
My Experience - 5.0/5.0 -
Very good customer experience. Comprehensive information to understand the process and constant on line updates on progress with my vehicle. Well done. Jaime does a very good job
Likely to Recommend - 5.0/5.0 -
Very good customer experience from beginning to end. Process totally explained and great communication from beginning to end
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job was done!
Customer Service - 5.0/5.0 -
Wendy and Jayme were both great!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Wendy Thomas at the body shop was very helpful and professional all thru the process and kept me informed the whole way my car looks great thank u to the whole body shop that worked on my car if I ever need more repairs I will definitely come back to Russ Darrow
My Experience - 5.0/5.0 -
Excellent job, and very good service