Rydell Chevrolet

Likely to Recommend - 5.0/5.0 -

I like working with Kaylee. She is usually who I ask for when I call or go there to speak to someone in that office.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did amazing job with fixing the hail damage.

Customer Service - 5.0/5.0 -

Good job

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Definitely disappointed

Customer Service - 1.5/5.0 -

No communication, I always had to make contact with getting it in or delays

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We are very happy with the repair done on our Infiniti QX80 driver’s side passenger door. Everything looks so nice and the paint job is perfect!

Customer Service - 5.0/5.0 -

They informed us every step of the way. It took longer than expected, but they kept us informed as well.

Likely to Recommend - 0.5/5.0 -

Have shared with others not to take vehicle there to others. Others who had hail damage did not have any of these issues and confirmed chipped paint that resulted from a significant hail storm was accurate and true. Was told repeatedly that all of these chips are rock chips. I live in town, on a paved road, am not on gravel on a regular basis and it is not realistic that I would somehow have chips all over my vehicle that is down to the metal. Have researched and it is very possible for this to occur, but Rydell team continued to question & not believe me or consider that the damage could be a result of hail damage.

Repair Quality - 0.5/5.0 -

See comment before

Customer Service - 0.5/5.0 -

Extremely dissatisfied with entire experience, from start to finish. Zero communication prior to beginning work, after being told we would get a call to discuss damage before beginning and also indicating from the options on the drop off envelope that we would like a phone call. Zero communication about the work being done, or any additional damage that was found. Zero follow up phone calls when had concerns about the repair work that had been completed without our knowledge. We were told paint chips weren’t from the hail storm incident, which they were, and would not look any further into this and told us that it “is possible” that I would have rock chip damage on the hood and roof of my car, and that the chipped paint is primarily on the side of the car that had the most damage. If this had been communicated in advance, never would have had them complete the dent work, as we needed my vehicle to be looked at for damages comprehensively, not after some of the repair work was completed then told it was “done.” When I asked for the additional estimate to be sent, was told there was no additional estimate because it had been determined the damage was not from hail. When I asked about it, the response I got was, “You do realize that repainting all of those panels would take WEEKS.” This was what I was expecting, as there are paint chips all over my car and I am now stuck with a vehicle that has chipped paint everywhere from hail damage, which will likely result in rusting and significantly decreasing the value of my car. Was told we would get a follow up call, never did. Was never called after this to say they were not going to do any additional work on my car and that it needed to be picked up. Found out from the claims agent that the claim had been closed and work was complete (without paint chip repairs); we hadn’t even seen our car or approved any work. Found additional dent that had not been repaired in addition the the paint chips still being there. Talked with claim agent and now have to spend additional time going to other auto body shops to get verification that this damage is from hail, except majority of hail damage dents are repaired. Extremely dissatisfied and will not return, and will not be recommending any repair work to be done there to others & sharing my experience with other body shops and friends.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

After what was done to my Kia, I was amazed to the quality of work performed.

Customer Service - 5.0/5.0 -

Very satisfied

Likely to Recommend - 3.0/5.0 -

I would likely recommend but would notify them of work not being done as scheduled and poor customer service for not keeping me posted of delays

Repair Quality - 4.0/5.0 -

Work is fine!, however it took 3 times longer than was initially told. This would have also been ok but no one notified me of delays. The only way I found out was when I called to fined out if my car was ready and would be told it would be another 3-4 days. I wish they would have notified me when car was not ready as scheduled

Customer Service - 4.0/5.0 -

Same as above

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Hail repair was amazing and the repair on the passenger door was perfect... looks almost new.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

They should be ashamed of how our band new car looked when I picked up !! I can’t believe they still kept our deductible ! I found 46 dirt spots in the new paint job and a run ! As well as the doors whistled going down the highway !

Repair Quality - 1.5/5.0 -

I see that they just buff my wife’s car ! I still see the run in the paint and passenger door shuts funny !

Customer Service - 1.5/5.0

Returned Clean

My Experience - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and were great to work with!

Customer Service - 5.0/5.0