Salem Street Auto Body LLC
In operation 8 years.
Salem Street Auto Body is a full collision, repair, and refinishing facility, with over 50 years of experience in the auto collision repair industry. We are fully prepared to handle your claim from tow, to rental car, to completion; with as little hassle as possible. Our experienced staff will guide you through the repair process and answer all of your questions promptly and professionally. Salem Street Auto Body is combination of two local auto body shops; Swampscott Auto Body and Middlesex Collision of Malden. We have now combined into one facility and we welcome all of our previous clients. We will be offering concierge claims service to all of our customers including free pickup and delivery.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:30 am - 12:30 pm |
Reviews (228)
- Sort By:
- Newest
My Experience - 5.0/5.0 -
Took a long time to access the parts but the work looks great
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Getting the parts took a long time but the finished job looked great
Customer Service - 3.5/5.0 -
With the long wait for parts I would have appreciated updates
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
So far so good just had to wait
Customer Service - 3.0/5.0 -
Had some dashboard errors and had to wait an extra week and a half to pick up car. Kind repairman though.
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
The person who is in charge of my case. He is very unrespectful and never listen.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have nothing but good things to say. Everyone was very nice and professional. They gave me updates on my repair work and always called me back. Great experience.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My only issue is I can’t open the tailgate. I left a message on your voicemail. I tried opening it up when I got home from your shop.
Likely to Recommend - 5.0/5.0 -
They are friendly and the work is excellent
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was helpful and friendly. If I left a message on voicemail, they would call me back in a short time. The work on my car was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Nice work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Professional.
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Excellent work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Only thing was when I came to pick up the car it was caked with ice & took me almost an hour to get it cleaned off. No one came out to offer to help so this 81 year old took care of it! Your driveway is a mess and was very surprised those conditions weren’t cleared up!! Glad I got out of there without falling!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Auto body work is fine. Didn’t like coming down into a badly plowed street & having to clean snow & ice off the car
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the cleaning not only on the outside of the vehicle but also on the inside. My car looks great and better than before the accident. Everyone I met and talked to was kind throughout the whole process. I only wish the text updates were a bit more accurate. I got texts saying my vehicle was going to be ready 1/28 and still on schedule etc.. Then on 1/28 about 30 minutes before pickup time I got a text that it was extended to 2/1 and I was already on my way when I received that text. But with labor and supply chain shortages I understand things are taking longer, I just would have appreciated the update text that morning. Overall great experience I would recommend this business to anyone.
Likely to Recommend - 4.5/5.0 -
Great job repairing my car, just need more people to keep in touch with customers during the repair process.
Repair Quality - 4.5/5.0 -
Repairs were done well. Car came back clean and fixed. I will go to them for future repairs.
Customer Service - 3.5/5.0 -
Everyone was so nice but they were not very good at staying in contact throughout repair process and calling back. Estimated finish date was 1/28 4:04, I left work early and at 3:30ish that day I got a text saying finish date was extended to 2/1. It happens but I wish the update text was send earlier in the day since I literally left work early for it.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work appears to be excellent. Just took a long time. I guess Covid strikes again with parts supply etc
Customer Service - 3.0/5.0 -
I did have to chase for information regarding progress and delays
Returned Clean
Kept me Informed?
No
My Experience - 5.0/5.0 -
My only complaint is that it took 2 1/2 months for my car to be done due to a part that was on back order! But as soon as the parts came it took them a day to complete my car! So far everything is ok with the car.
My Experience - 5.0/5.0 -
Great job! Thank you for tackling this!!! I really appreciate it!
My Experience - 5.0/5.0 -
Great service experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair is dented on both sides …