Sands Collision Center
In operation 26 years.
Sands Collision Is owned by a family dealership that has 3 franchises. They have been in business for 80 yrs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good. Repair excellent and best of all returned truck detailed/clean inside and out.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at Sands Collision center is exceptional on all accounts. The repair work they did on my Subaru was outstanding and of the highest quality. My car looked brand new when they were done with it. Additionally, their customer service was the best I’ve experienced from an auto repair shop. They went above and beyond to make sure everything was perfect and how it should be. I highly recommend their services. A+++
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Jeep went in for damage to the front end on 911. My daughter called them several times and they never returned phone calls. I called and they told me it would be ready on the 29th. Never received one phone call from them on the 30th. I called to ask when it would be ready for pick up. I was told I could pick it up on Friday 10/2. I took a half a day on Friday so I could go pick it up. I called them after I left work and they told me the car was not ready. I said I was told it would be completed on Friday. They told me the wrong part came in and Ethan was supposed to call me and never did now I was told it wouldn’t be ready until Monday the fifth. I called on Monday and they said it probably wouldn’t be done being detailed that day but if I wanted it, they would just give it to me without detail on it completely. I picked it up Monday night and on the drive home noticed the center console does not work. I called them the next day and they told me I had to bring it back to them. I took it back Friday morning at 7:30 before work so they could check it out. They looked at it and said it was above their repair ability and that I need to take it to a dealership. They have a jeep dealership so I don’t understand why they didn’t take it there now. I have to wait a week to try to get it in from the dealership that we bought it from to fix a repair that they made customer service sucks,they do not call you at all. How can they be a collision repair center and not know how to fix the dashboard?
Customer Service - 1.0/5.0 -
They did a good job repairing the front end and paint job. They totally lack communication skills. Left several voicemails and they never called back. Never once called while car was being repaired. I called to verify when car could be picked up. Was told if would be ready on Friday. Took a half day of work so I could pick up during hours to go over repairs. Called to let them know I was on my way. Was told car wasn’t ready. Told me Ethan was supposed to call me but never did. Told it would be ready on Monday. Never got a call so I called them and never heard back. Called again at 4 and they said it was still being detailed and wouldn’t be ready but I could pick it up without it being fully detailed. I picked it up later that night. Noticed the center console on the dashboard was not working. Called them the next morning and they told me to bring it back. Took it back and they said it definitely wasn’t working but that it did when they ran a diagnostic test before it was picked up. Told me it was above their ability to fix and I need to take it to a dealer. I thought they were a dealership but obviously they thought they were not capable of. Now waiting a week to get into another dealer to find out problem and to see if it was do to their error
Likely to Recommend - 0.5/5.0 -
See previous comments.
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
I never received any updates on my car. I had to call after it was there a week to find out when I could pick it up just to find out they needed another week!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although repairs took several weeks this was no fault of Sands.Parts were backordered.Once parts were in repairs went nicely.Got the car back looking like new. Thanks Guys!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop was amazing, the did due diligence and fixed the damage from a recent accident and once apart saw the secondary damage underneath fixed and detailed my car in and out!!! They worked quickly and were very responsive!!!! Thanks guys!!!
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
After the second time of repairing vehicle, it was supposed to be the way it should have went.
Repair Quality - 3.5/5.0 -
Paint matches superbly. Quality of putting it back together is a disaster. I shouldn't have to realign my head light after the repair or have a broken radiator with a home made fix for the broken nipple. 2 times is a charm!
Customer Service - 2.0/5.0 -
No one took the time to look at the vehicle before it left the shop. Lots of issues with the repair the first time. Took a lot of patients.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Was a pleasure doing business with your company.
Repair Quality - 5.0/5.0 -
The work was fantastic and the tech cleaned my vehicle. Top notch.
Customer Service - 5.0/5.0 -
Ethan was great to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, wonderful staff, and top quality work!
Customer Service - 5.0/5.0 -
excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would highly recommend the repair shop. However when first arriving to the address given to me my the insurance company, it directed me to the main Sands address. Same as when searching on Apple Maps. I first arrived to the service center, where I was blatantly ignored for 25 minutes. They had me sit, at some points parked in, in the service lane. I truly couldn’t believe the disrespect, and would never take my vehicle to be serviced there. The people and service at the repair shop a few blocks down were very kind and easy to work with. I would use the repair shop again in the future if (unfortunately) needed.
Repair Quality - 5.0/5.0 -
Kindly vacuumed out my car as well which was a nice surprise.