Schomp Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Car looked great!

Returned Clean

My Experience - 5.0/5.0 -

Brad was amazing. He made sure my car was done on time. He was patient and answered all of my questions. The car looks brand new! Good job to all!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Amidst all the holidays, moves (congratulations again on the new building) and people quitting, my car was very well taken care of. Yes, it took two weeks more than they had estimated, but the personnel were very responsive to requests for updates.

My Experience - 5.0/5.0 -

The best ever!!!!!

My Experience - 0.0/5.0 -

Working with Schomp on my repairs was a stressful, frustrating experience. I would not return here for repairs and I would never recommend this shop for repairs, in fact, I’m actively warning people against using this shop. I was told the repairs would take two days, however, when I called three days later after not hearing from Schomp, I learned they hadn’t looked at my car yet as they needed to “talk to their insurance guy” first. This was after telling me the day I dropped my car off that the insurance rep would be by the office that day and they would clear up any questions at that time. This trend of not calling me with important updates continued during the entire *month* my car was in the shop. Radio silence from Schomp, I would call them for an update, they would tell me it would be finished a few days later, I wouldn’t hear from them, I’d call back, and the cycle repeats. The most frustrating part is they didn’t fix everything that was damaged. Despite the fact that I told them multiple times what parts needed to be fixed (once in person and twice over the phone) they never communicated to me that insurance was fighting them on this repair. Instead they gave my car back incomplete and closed the insurance claim. Now I have to restart the entire process of opening a new claim, getting a rental car, and getting repairs. To call Schomp Collision unprofessional is an understatement. Do not use this place. Find another shop. Trust me.

My Experience - 5.0/5.0 -

Collision center went above and beyond with the repairs to my vehicle. They were able to schedule the repairs right away and repairs were completed sooner than I had expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff at Schomp Collision - specifically Hayden and Jordan - were exceptionally helpful and patient.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Communication was terrible. No updates on the auto unless I made the call. Length of time to repair my car was outrageous. When i picked up car it was filthy dirty on the outside.

My Experience - 0.0/5.0 -

I had little to no communication with the shop for the entire time my car was there. My car was there for over a month and I got one phone call. I had to constantly call to get an update and was told my car would be done several times that week and I’d get a call back, but never heard back. I was left without a car since my insurance only covered 30 days. This fix should not have taken that long and I was told you guys had all the parts but we’re waiting on my insurance. When I called my insurance they told me a completely different story and said he had no knowledge of my car until recently. I felt like I was lied to by you guys. One of the women I spoke with on my phone was super rude as well. My insurance agent also informed me that you no longer take proof of payment and you would hold my car for another 7-10 business days. That is unacceptable you cannot leave people without a car.

My Experience - 5.0/5.0 -

They were patient with me as well as with Fred Loya Insurance. Thank you for fixing my car by fighting with insurance.

My Experience - 0.0/5.0 -

I felt I was lied to more than once regarding the status of my repair in regards to the time of finishing the repairs..I am very pleased with the outcome..everyone I spoke with was pleasant..but they lied..

My Experience - 0.0/5.0 -

Politicians are more honest people than the people who work in this office. Ask the GM of the office, he heard an ear full, my google review says more detail.

My Experience - 0.0/5.0 -

Upon initially picking up my vehicle I noticed the gap between my hood and quarter panel was still way off. I brought it to the managers attention, and he took the car back for a quick adjustment. While my car was back in the shop, an associate in the office mentioned that there may still be some previously unnoticed damage. When my car came back around, the gap did look better, however after further inspection, I still see where some of the damage wasn’t fixed, and some areas are still out of alignment/not repaired to original condition. The car was in for two weeks, and still not completely fixed. Really frustrating considering I bought the car from Schomp, and expected a much higher level of attention to detail and quality of repair.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

The staff was very communicative and helpful throughout the entirety of the process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It’s as good as new, loved the interior detail also. It feels like when I first purchased it.

My Experience - 5.0/5.0 -

They went above and beyond and very quick!

My Experience - 5.0/5.0 -

The work done was wonderful amd the paint job amazing! I was so thankful for the team at Schomp Collision

My Experience - 5.0/5.0 -

Even though it took forever (2 months total) to get my vehicle, the staff were very nice and always helpful when it came to updates and my vehicle looks like nothing happened so I’m happy