Serpentini Chevrolet Buick Orrville
SERPENTINI COLLISION is a family owned auto repair business that has been in business since 1975. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
The body shop did great. I’ll never go to the other repair shop again.
Repair Quality - 1.5/5.0 -
The body work was great. I was very dissatisfied with how the electrical was handled.
Customer Service - 2.5/5.0 -
Everything was great until I was told the error code was diagnosed but I had to bring it back it to be diagnosed again. Why would it need to be diagnosed again if it already was?
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were right on time with there projection.
Customer Service - 5.0/5.0 -
Very courteous and listened and explained the procedure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rosie was wonderful. She is a great addition to your team. I was a little disappointed in the beginning. I brought my car in on 1/26 for my estimate. Directly after, I told Rachel to please move forward with my repair. Two weeks went by with no call from Serpintini. I called to inquire about my repair and was told that they could schedule my car on 3/6. I dropped my car off, and it sat in the parking lot for over a week without being touched. While I am happy with my repair and I understand limited services with labor demands, I thought the initial communication in the beginning of the process could have been better.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Horrible work I came to pick up my truck and nothing was put back together right rain guards were ripped off and in the back seat bumper is painted the wrong color never do business with you again
Customer Service - 0.5/5.0 -
Other than the receptionist and the adjuster horrible service and just outright unprofessional and rude
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 2.5/5.0 -
Workmanship was great... just not confident in staffing and customer service (returning phone calls). I did find that email seemed better to get a reply after the first da or two of car being there.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The color is great. I think the gaps could be smaller on the hood, but they are even. There looks like a little bit of overspray on an interior piece that I can see through the grill when I look down from the front. Nothing that I'm going to bark about, but you've sent me about 8 of these emails asking, so there it is.
Customer Service - 2.0/5.0 -
Everyone was nice and pleasant and all of that. It felt to me like a concern I came in with wasn't heard or acted on for weeks and weeks. It took 7 conversations to have a sense that it could be resolved. That was pretty frustrating. It was finally addressed, but I'm not sure it would have been if I hadn't been persistent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a fantastic job, very appreciative of the work and communication. Hunter did a great job keeping me posted on things and the team made the car look great.