Serpentini Chevrolet Buick Orrville
SERPENTINI COLLISION is a family owned auto repair business that has been in business since 1975. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Did a good job on the repair. Only gripe is a used tail light with hairline cracks was used to replace my damaged tail light.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Customer Service - 1.5/5.0 -
Didnt give me updates
Returned Clean
Likely to Recommend - 5.0/5.0 -
Aleays
Repair Quality - 5.0/5.0 -
Everything was gantastic!
Customer Service - 5.0/5.0 -
Great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended
Repair Quality - 5.0/5.0 -
Everyone was knowledgeable and stepped me through everything. I work done was perfect, maybe even better then be the accident. Everyone that saw it said it looks amazing!
Customer Service - 5.0/5.0 -
Perfect work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent in every respect
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
Had my vehicle for a month and when we got our vehicle back it still had busted glass in the dashboard and on the floorboard.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair was awesome and the receptionist and staff could not have been kinder, but communication was lacking.
Customer Service - 4.5/5.0 -
Again, the staff was very professional, courteous and kind, but notifications/communication was lacking.
My Experience - 5.0/5.0 -
The customer service is incredible. They made a stressful situation much better. Top notch team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0 -
John, hunter, and Rae were very straight forward and quick during the repair process. Very helpful, friendly and polite
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very fast and great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top notch service
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
There is several complaints. First, the engine compartment was not clear of accident debris. I found shards of the headlight next to the serpentine belt and next to the exhaust manifold. You did not have to search for the debris, it was laying on top in clear view. The windshield reservoir was leaking fluid after the repairs were complete. I had to take my car back for them to find that the reservoir had a crack at the bottom near the pump. This was fixed the same day at no charge. Why was this not fixes in the first place? This was in the exact place the accident was and was not located in an area for secondary damage. The body panels do not align on the door and the fender they replaces. If you look head on, the seams are too close or to far apart. There was no care to do a visual check to see if the body panel seams were even close. The side with the accident, the passenger handle still has a scrap the entire length of the handle. This was not touched up with paint or replaced. The trunk lid was shifted some how and was rubbing the right tail light. Now the tail light has a chip where it was rubbing and water will fill the light if it rains.
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0 -
Not going to recommend
Repair Quality - 0.5/5.0 -
I specifically asked for my fuel tank tube to be check if broken once they were able to remove to bed of the truck. It was broken & not put back together so that I could even fuel my truck. They tech acknowledged they knew it was broken but didn't bother noting it to my claim. Now I have a hole in my cab that wasn't there before the body shop's attempt to repair my truck. Also, they didn't paint my fuel tank area where they removed the paint & another area on my bed
Customer Service - 1.0/5.0 -
Customer service was better years ago. The previous manager went over every detail that was fixed on my truck with me. This manage did not have time to even speak to me
My Experience - 5.0/5.0 -
My experience was very professional and pleasant. The work was very well done and faster than promised. Thank you !