Serpentini Chevrolet of Willoughby Hills
In operation 6 years.
Serpentini Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Generally very good, quality work, very nice people and good communication. My only negative is that my paperwork says Del. Date of 6/30/26 and it was not actually finished until after 5pm on 7/7.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turned out very nice, they even buffed the car
Customer Service - 5.0/5.0 -
Turned out very nice, they even buffed the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
This truck is my second brand new vehicle from serpentini and I probably will never buy another vehicle from them again. Probably will not go back for service from this location. I will probably go to the serpentini on the west side where I bought my other vehicles where the service was impeccable.
Repair Quality - 2.5/5.0 -
When I took it in for the original estimate it took me 3 weeks without hearing anything for me to contact them back. This was not the ladies at the collision desk. This was the main guy for the collision center. It was very unprofessional. It also took me 2 weeks to get my truck back that just had a dent in the bumper and two little dots on my tailgate. Again, the ladies at the desk were very accommodating with a loaner vehicle that was very convenient but at the same time they said it would take five business days to get my truck back and it took over 10.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very well, please thank you so very much. You did a beautiful job on my car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Pleasant atmosphere
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Hallie very good communicator, honest, follows-up, quality of repair was great, delivery a full day late, details on deliver missed: wet box containing old rim left in bed (I brought to attention of Hallie), bracket on my bed cover broken, tow hitch bow tie light not plugged in.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I am extremely disappointed with my experience having my vehicle repaired after a hail storm. Communication throughout the entire process was poor, with very few updates provided regarding the status of my vehicle. I was informed that my car would be completed and ready for pickup, only to find out it would actually take an additional three days. This left me stranded without transportation and caused significant inconvenience. To make matters worse, when my vehicle was finally returned after nearly two months, it was in an unacceptable condition. The interior was covered in dust and debris from the repair work, and it was clear that no effort had been made to clean the vehicle before returning it to me. After such a lengthy repair process, I would have expected my car to be returned in a clean and presentable condition. Overall, the lack of communication, inaccurate completion timelines, and poor attention to customer service left me very dissatisfied. Unfortunately, based on my experience, I would not recommend this business.
Customer Service - 0.5/5.0 -
I am extremely disappointed with my experience having my vehicle repaired after a hail storm. Communication throughout the entire process was poor, with very few updates provided regarding the status of my vehicle. I was informed that my car would be completed and ready for pickup, only to find out it would actually take an additional three days. This left me stranded without transportation and caused significant inconvenience. To make matters worse, when my vehicle was finally returned after nearly two months, it was in an unacceptable condition. The interior was covered in dust and debris from the repair work, and it was clear that no effort had been made to clean the vehicle before returning it to me. After such a lengthy repair process, I would have expected my car to be returned in a clean and presentable condition. Overall, the lack of communication, inaccurate completion timelines, and poor attention to customer service left me very dissatisfied. Unfortunately, based on my experience, I would not recommend this business.