Serpentini Chevrolet of Willoughby Hills
In operation 6 years.
Serpentini Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Trailer brake system warning had started coming on again as of today
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0 -
En front desk the two Lady’s really good attention
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always great service. Very happy with the repairs and communication. They really make you feel like family every time I go there!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
All cosmetic issues were repaired, and I appreciate the work that was done. But my main concern, being the muffler, was NOT addressed despite me asking for it to be on multiple occasions. No phone calls or emails were made to contact me regarding the issue either.
Customer Service - 2.0/5.0 -
Adrienne and Haley were great, but I would have appreciated being notified of the outstanding issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks absolutely amazing. Good as the new literally I am so pleased with the results. Serpentini was there to inform me of everything that was being done to my vehicle. They updated me on everything ! I did have an issue with something being missing when I picked my car up. The next day one of the ladies called me and informed me that they found it. They also got my dog’s car seat out of the rental before they took it back because I forgot it in there. I’m so grateful for them. They went above and beyond, and I will recommend them to anyone 10 out of 10 I would highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0 -
My car is not fully repaired
Customer Service - 5.0/5.0 -
Your customer service rep at the Bishop Road location is great
Likely to Recommend - 0.5/5.0 -
Wouldn’t recommend this place to anyone
Repair Quality - 1.0/5.0 -
“Expert” insight caused me MASSIVE headaches from the insurance company, when I provided evidence that the “expert” was wrong, I didn’t even get acknowledgement of the mistake. Was quoted to have windshield replaced, last second was told your price changed so you can’t do it
Customer Service - 2.5/5.0 -
The “expert” that was wrong certainly caused unnecessary headaches for me, everyone else was 10/10
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received exceptional above-and-beyond customer service from Serpentini, would definitely return for body work on my car, and will recommend the service I received to friends and acquaintances. Hailey and Adrienne provided outstanding communication, professionalism, and coordination with the rental car company, getting my car inspected, getting me checked in, and walking me through all the paperwork. They were so friendly, informative, and thorough. The exterior repair made my car look good as new! I was most amazed by how spotlessly clean my car was when it was returned to me. Freshly vacuumed, dashboard dusted, and smelling fresh. I was not expecting that! It was a great pick me up! Also, special shoutout and thank you to Ella who directed me to the correct location at the collision center when I first arrived and walked in the wrong doors. I am very pleased with the service I received.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
My seats seem to be changed. Does not feel like the same front seat. The seat shows two buttons to change seat. The book shows 3. I will need to check with the dealer.