Severn Auto Body - Chinquapin Cr#74
In operation 39 years.
With three locations near Annapolis, MD, Severn Auto Body has proudly served our communities with expert auto collision repair services since 1987. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair with convenient locations in Annapolis and Severna Park. At Severn Auto Body, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Poor service and poor communications. Local owner sold company to a private equity firm.
Repair Quality - 0.5/5.0 -
Vehicle was kept far to long for minor repairs. Some employees would not return phone calls.
Customer Service - 0.5/5.0 -
Some employees would not return phone calls and kept getting the run around.
Likely to Recommend - 5.0/5.0 -
I've already made referrals.
Repair Quality - 5.0/5.0 -
Andrew and Tiffanie were fantastic. My insurance company was not communicating effectively so they went above and beyond to get the information needed to move forward. When it was time to fix the car they had it ready 2 days before they quoted!!
Customer Service - 5.0/5.0 -
Andrew and Tiffanie were fantastic. My insurance company was not communicating effectively so they went above and beyond to get the information needed to move forward. When it was time to fix the car they had it ready 2 days before they quoted!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Will Mitchell very very professional and kept me informed every step of the process. Mr. Michell gives A One Service. Thank you.
Likely to Recommend - 5.0/5.0 -
I have recommended them in the past and will do so again in the future.
Repair Quality - 5.0/5.0 -
They were all very professional and detail oriented.
Customer Service - 5.0/5.0 -
They took the time to go over every detail with me both on initial inspection and post repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Which is why I’ve been busy catching up & hadn’t replied sooner! Everyone at Severn Auto Body has been Very Helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have used you guys often over the years and this was the best. You keep improving
Repair Quality - 5.0/5.0 -
Overall experience was great and Avery was the best collision estimator I have dealt with.
Customer Service - 5.0/5.0 -
Great all.around from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Stay on budget and good timeline. I had three issues: 1. Keyless access does not work on the driver door. If this is because the door panel is replaced, understandable, but it would’ve been nice to have been informed that presumably I need to take the vehicle to the dealer to now have this corrected. 2. A lug nut was found in the cupholder and it’s missing from the right rear wheel which was uninvolved in the repair. 3. The battery terminal cap was also found in the cupholder.
Customer Service - 5.0/5.0 -
Mr. Mitchell and Samantha were outstanding throughout.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and customer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The shop does good work I’ve used them before
Repair Quality - 4.5/5.0 -
Andrew Barr was hard to work with when contacted about using a recycled mirror on my car he was rude and very confrontational as well as interrupting I could talk to him through interruptions let alone attempt to have a conversation with him
Customer Service - 4.5/5.0 -
Samantha was wonderful and so was Avery see previous comment in regards to Mr Andrew Barr
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like new! Thank you for your attention to detail!
Customer Service - 4.0/5.0 -
As a returning customer, I was not pleased with the young lady at the front desk. She needs to work her customer service; she’s not the friendliest.. This interaction happened with two others who came in for service while I was there.
Likely to Recommend - 2.5/5.0 -
Work is always good but this is the second time with major challenges with communication and timeliness.
Repair Quality - 1.5/5.0 -
Actual body work is great. Communication and timeliness was horrendous.
Customer Service - 1.5/5.0 -
Patrick's service recovery was good (raising the baseline experience from a 1).
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely recommend my family and friends
Repair Quality - 5.0/5.0 -
The service was incredible
Customer Service - 5.0/5.0 -
It was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tiffanie Schiazzi is very professional and communicated with me regularly and kept me updated about my car repair.
Customer Service - 5.0/5.0 -
Tiffanie is excellent at customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Avery was quick, wasted no time, had the vehicle ready a bit earlier than originally stated, and helped me understand about some insurance issues.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Severen Auto Body representatives were prompt and accommodating when I had an unexpected repair required for my car. They even gave me water and let me use the conference room for a client teleconference. Superb service!
Customer Service - 5.0/5.0 -
Exceptional.