Shepherd's Collision Center

4.9 (1,062reviews)
97%
PO BOX 667,  Kendallville,  IN  46755
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Shop AssistantSparkles

In operation 30 years.

Shepherds Collision Center opened a brand new facility in 2016 boasting over 20,000 square feet, a new office and all new equipment. We pride ourselves on not only taking care of your vehicle but taking care of you as well. We have total claim handling capability with our experienced staff and our partnership with Enterprise Rental Car.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,062)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff receives frequent commendations for being friendly, professional, and going above and beyond to ensure customer satisfaction. Timeliness is largely viewed positively, with several customers highlighting that repairs were completed on schedule or even ahead of time. Vehicle cleanliness upon return is a standout highlight, with numerous customers expressing pleasant surprise at how thoroughly their vehicles were cleaned inside and out. A few customers noted, based on their own experience, that more frequent and proactive communication updates during the repair process would enhance the overall experience, and isolated cases of minor follow-up items were mentioned. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Shepherds was amazing! They did a great job on my Honda SUV! They offered to repair some other damages to my vehicle ..." Read more
"Awesome job! My care is beautiful again. Thank you so much! 💯 recommend."
"Work was good and done in a timely manner. They were helpful and informative throughout the ..." Read more
"... vehicle repairs or support with a totaled vehicle, it has always been a wonderful experience at Shepherds in Kendallville. Everyone there is great! Wouldnt ..." Read more
"Went beyond expectations, especially for a first time use. Left a very good impression on us and will come back ..." Read more

Likely to Recommend

Repair Quality

Very good work done

Customer Service

Very happy with service

Returned Clean

Likely to Recommend

Repair Quality

Car looks amazing very happy looks brand new even the inside was cleaned Thank you I like the pride you all take in making the pain less painful Thanks

Customer Service

Returned Clean

Likely to Recommend

The only shop I would recommend

Repair Quality

Great service, finished when they said it would be, car looks great. If there is a next time I will choose Shepherds. Thank you Nathan. Dave B.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good communication with me an insurance company. Excellent work and timely.

Customer Service

Likely to Recommend

Insurance agent highly recommended. He didn’t care where we took the vehicle. Shepherd’s was higher rated than Kelley Buick.

Repair Quality

Looks new.

Customer Service

Answered all my questions. Even left rental vehicle at repair shop and they returned to Enterprise.

Returned Clean

Likely to Recommend

Repair Quality

Work was good and done in a timely manner. They were helpful and informative throughout the entire process.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did a great job getting my truck and done ahead of schedule! Even got a wipe down inside along with the truck wash.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

All the settings for the driver are messed up and I’m not high tech!! Seer going back went shut off, distance between cars in cruise .etc

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Excellent Service Shepards is my vehicles Best Friend 😃

Likely to Recommend

Would recommend to anyone seeking repairs.

Repair Quality

Awesome job! My care is beautiful again. Thank you so much! 💯 recommend.

Customer Service

Respect was given as well as expertise.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Highly recommend

Repair Quality

They did a excellent job and detail was great.

Customer Service

Great service and good customer service.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Over and beyond service

Customer Service

Everyone was very helpful

Returned Clean

Likely to Recommend

Repair Quality

I am satisfied with the repair to the damaged hood however we received our car back twice with lights still on and noises that were not there before. When we reached out to shepherds to have these issues fixed they never reached back out to us. We are going on two weeks now of no response to the issues. The one issue is the right front tire/brakes rubbing making two different noises. We had to fix both of those issues ourselves outside of shepherds.

Customer Service

At first, Shepherds was on it with the communication. We always received updates within the first two weeks of service. After that, they stopped updates and we had to call them sometimes twice a day to get through and get an update.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean