Sleepy Hollow Collision
In operation 20 years.
Sleepy Hollow is direct repair with many insurance companies, and will work with insurance companies to provide best repair possible. We have 4 new downdraft paint booths with bake cycle, a double wide down draft prep area, frame machine, plastic welder ,aluminum repair and welder. At Sleepy Hollow we are committed to deliver superior quality and service to all of our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
All seemed fine
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Took 2 months to get my car repaired and did not receive any updates during that time. The only two communications I received were to bring my car in and that the work was complete. When I picked picked the car up a piece of trim was not properly installed and there were multiple broken old pieces left in the back seat. We will not return to sleepy hollow again for any other service.
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0 -
Sleepy Hollow Body Shop exceeded our expectations, both in the repair and the service .
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
Body Shop Manager went out of his way to accomodate us.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
First, thank you for repairing my brand new car from a deer hit. However, I must say that my experience didn't go nearly as well as when Bob Sime was there. I don't know if his leaving is the difference or if things are just busy or what the changes are but I have always bought my vehicles from and had my repairs done by Sleepy Hollow. In the past, I always felt I had great service and a service that I would say went above and beyond. This time was very different, however. I will start by saying my first impression when I walked into the collision center with THREE people sitting (none on the phone) and not one of them addressed me. As you know this is a small space so it felt quite awkward that I needed to begin a conversation rather than being greeted or asked what I needed. The car was looked at and pics taken as usual. I was told they would call me once parts came in. No one called. In fact, after a fair length of time went by I called. The person informed my that "oh yes, those parts are in". I then had to ask...."ok, when should I bring it in". It was going to be another 3-4 weeks before they would get it in. This is after me waiting more than 3 weeks past the time they expected to have the parts. He did get me in a little sooner after I questioned the timing. Ok, I'm forgiving and easy going. Mind you, this car had 2300 miles on it when I hit a deer. Only causing a little damage to all the plastic on the front. I sell real estate so this is my office AND my first impression to many clients. I drove this car cracked up for several months while waiting which I though was due to parts being on a ship or something but later found out I just wasn't being called when they came in. Then once I took it in and waited a couple of weeks without hearing then I called to check only to find out they needed to order another part that he didn't notice had broker clips (lower valance) - I really felt like this was not something that would have been missed when Bob Sime was there so I was disappointed but understand things happen and asked if she could call me back once she spoke to him to get an idea of how much longer we were talking. Long story short...it took forever then the worst part was that when I did come to pick it up ....again...walk in 2 people sitting at desks, no greeting...I had to feel foolish for being there and state I was there to pick up my car. She processed it handed me the key. I had to ASK where it might be and was just pointed to "it's usually out in the middle of the parking lot". In the past it was started & pulled around by the service door. But, again...I'm no sally so I went out searching, hit the lock button to find it and made it through the icy parking to lot only to find a car was dirtier than I brought in. I know I've gotten very lengthy on this. The reason is that I run a business and would want to know if my service is not up to my standards. Well, this transaction truly makes me question using the collision center again. I've had several cars repaired by your company. Again, I've always been very happy with the service, communication & quality. Anytime we had a vehicle repaired it came back looking better than it did when I took it in. This time certainly was not the case & this was a brand new vehicle. When I got in after tromping around the icey lot, there was a dirty greasy hand print on the drivers door inside and the floor mat was quite dirty. Not what I expected.
Customer Service - 0.5/5.0 -
See last comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sleep Hollow took care of my car damage from a deer with respect, care, and professionalism. They provided a car for me while my car was disabled to I could get to work.
Customer Service - 5.0/5.0 -
They were kind and understanding. I really appreciate their service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had made a collision app. for my car. From the beginning to the end of the process was very easy and well organized.
Customer Service - 5.0/5.0 -
Easy and quick service.