Smail Chevrolet Auto Body

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

On reasonable time and vehicle clean

Customer Service - 5.0/5.0 -

Same

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice quality work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful group of employees!!! Very kind and the job was perfect

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They did a wonderful job on the repairs she looks good as new! Friendly staff! The only reason I did not give a perfect 10 was it took an extra week over quoted time, without a heads up the day it was supposed to be done. I had to call and get the news that some supplemental parts were not in. That left me with a bit of a scramble for a vehicle to drive. When I let them know I needed it for Easter weekend they did make sure it was done on time. So if I could give a 9.5 I would! Thank you everyone!

Customer Service - 4.5/5.0 -

Again, I would give a 9.5 but I wasn’t notified the vehicle would take an extra week over quoted time. Every time I stopped in or called though they were very friendly and helpful.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Horrific experience. I won't be back and I wouldn't recommend to anyone else.

Repair Quality - 0.5/5.0 -

This place is horrible. My car was there for over a month. I had to wait for a headlight to come from Florida--for some reason. So many calls went unanswered or no one called back after leaving a message. The technician told me he could only work on my car for 4 hrs a day per my insurance which my insurance said wasn't true. The whole place needs an overhaul. Customer service, communication, management, and staffing are all severly lacking!! I felt abandoned by them.

Customer Service - 0.5/5.0 -

Customer service is severely lacking. So many of my calls went unanswered or no on returned my calls. No one ever initiated a call to me to give an update.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Talked to 2 different people about getting broken parts and did not receive them. Both said there would be no problem.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

This place is terrible Latrobe Auto Chevy is terrible

Repair Quality - 0.5/5.0 -

Little to no communication and still haven't received my vehicle back. Was told I would be provided a loaner with my warranty I bought, and was told there was no loaner, but that i would recieve one when it got back. Never received any communication about one returning or if one would return. This is the worst service I ever had. I had to fight to get a loaner even now and my vehicle has been there for a month that im still paying on. I will never buy another vehicle from here again. I will take my business elsewhere. Oh and I was told multiple times my truck was safe to drive and it was not. Terrible service.

Customer Service - 0.5/5.0 -

The run around and being transfered from department to department to department, just to get the answer from someone ON THE FORD SIDE.

Returned Clean

My Experience - 5.0/5.0 -

Job well done, looked like the day I bought it. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was nice that it didn't take to long and employees were very helpful

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I was recommended by a friend. Insurance company assured me that it would be okay. Staff were terrific. The extra repair that I paid for outside the insurance claim was done as I asked & cost was fair. I am very pleased with the repairs.

Repair Quality - 5.0/5.0 -

Deb & Kim did a great job coordinating everything for me. I admit that initially I was apprehensive having my Mazda repaired at a Chevy dealership but Jeff explained they repair collision on all makes. I’m very pleased with the extra repair I had done as well. I honestly cannot tell where the “ding” was. Great job. Thank you!

Customer Service - 5.0/5.0 -

Great team! I explained to Deb - unknowingly I must have dropped some cash down along my seat. When I got my vehicle back the cash was placed so I could see it. Honestly I would have never missed it. It impressed me that all the different members of the team were in my vehicle & respected my property. Speaks volumes of the team!

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Looks like it did before the accident

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Neural. However I do believe things will improve as they adjust with the new manager/team members

Repair Quality - 4.0/5.0 -

My vehicle was not completely repaired. Additional damage was discovered when I started driving it home. I had to return to have it finished

Customer Service - 4.5/5.0 -

Staff were friendly and answered my questions

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

I had to pay more for rental due to problems at the dealership which was not my fault. Took longer than what I was told.

Customer Service - 3.0/5.0 -

Should have been notified that there had been issues which caused delay on my car getting fixed.

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0 -

It took (what I consider) way too long to get the work completed. The vehicle was at your shop for at least two weeks before it was even taken into the shop.

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job!!

Customer Service - 5.0/5.0 -

Very professional and understanding regarding getting the car. Kept me up to date on things