Smith Chevrolet

4.9 (664reviews)
98%
1911 Eastern Ave,  Gallipolis,  OH  45631

In operation 72 years, 60 years at this location.

GOOD QUALITY WORKMANSHIP FOR MORE THAN 40 YEARS EXPERIENCE. We are an I-CAR Gold Repair facility. What exactly does that mean? It means a business has met the industry's standard for training that contributes to complete, safe and quality repairs. The Gold Class designation is awarded by I-CAR, a not-for-profit training organization founded by the collision repair industry and dedicated to consumer safety. With that being said we don't guess on how to fix a vehicle, we fix them correctly with our trained staff. We repair all makes and models and we work with you and your insurance company throughout the process. Our goal is to help make this experience go smooth for you and return your vehicle to you pre-accident condition. We pride ourselves in quality, safe repairs. Not quantity!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (664)

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My Experience

Car looks great!

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My Experience

Looks brand new. Good customer service.

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Took my car to get repaired and one spot they replaced keeps popping out. Took it back to them and they were really nice and "fixed" the issue but yet again it's popping out. So should I take it back a 3rd time or just get with my insurance to go somewhere else?

Customer Service

The man I talked to was nice as can be

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Everything was great except that they charged for a new fan and didn’t replace the existing old fan. Also they didn’t reattach the outside thermometer back to the car after working on the bumper and grill.

Customer Service

Returned Clean

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I would definitely recommend Smith Collision! Wonderful first experience & would recommend to everyone I know. Thank you for the great job you did for us.

Repair Quality

We had a great experience with this team. It was our first time using Smith Collision and we were not disappointed! Would certainly come back to this facility again.

Customer Service

The one thing I liked about this team is that they kept us updated on the job. Sometimes work, parts, etc takes longer than anticipated, but at least we weren’t kept in the dark about the whole thing. Communication was wonderful.

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My Experience

Excellent work

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I will recommend them to everyone

Repair Quality

Excellent service and craftsmanship!!

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Fast repair and very friendly service!

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I will recommend Smith Buick Chevrolet to anyone that is in need for repairs.

Repair Quality

Smith Buick done an amazing job with repairs to my Dodge Durango.

Customer Service

From start to finish, the staff was professional and courteous. They kept me updated on my vehicle as well.

My Experience

That automated message system about the progress of your vehicle has to have somebody updating the information if there's a delay. My vehicle came in on Monday and supposed to be completed Friday. I was getting automated messages saying work had begun Tues and Wed. Then Thursday I got a Message stating it was halfway completed. Friday morning I get a message stating it was almost completed, then 10 minutes later I get a message stating that it wouldn't be ready until the next Wed. I called and found out that they were just getting ready to start on my vehicle (Friday) the day it was supposed to be complete. I was told there was a delay completing the previous vehicle. I don't have an issue with a delay, but someone could have picked up the phone on Wednesday and told me that there was a delay and when they expected to start instead of the automated system running on autopilot telling me the car was completed. My wife had changed her work schedule thinking she needed to take me to get the vehicle. The physical work was great. Someone surely is aware of the car that's currently being worked on and if there is a delay, that would delay the next vehicle. I didn't get a rental vehicle and fortunately I accounted for mishaps and cleared 9 days of my schedule. If nobody is going to man the automated notifications, I wouldn't use it. I'm happy with the work and only came there by insurance recommendation. I don't know if I would come there again, if needed.

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They had an automated system texting me saying work had begun, half-way done, on track for completion today. Then a text stating car was delayed from 14th to the 19th. So, when I called, I found out that they hadn't even started, which wasn't a big deal had they let me know. I said, so your automated system lied. I said if you aren't going to update the auto notification, then you shouldn't use it. The repair work quality is perfect

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Very impressed with the body work, couldn’t be happier! Would highly recommend.

Customer Service

Good communication.

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Satisfied with the work

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Looks great and no issues that I know of at this time

Customer Service

Returned Clean