South Loop Auto Service, Inc.

My Experience - 5.0/5.0 -

It looked amazing after the contact of the trunk and bumper!

My Experience - 5.0/5.0 -

Thank you for your excellent service l, always! Your super talented re o air service is unwatchable! Shatel & her assistant Danyelle are the best customer service team ever! Thanks again & keep up the excellent service as always you deserve highest grade 10 stars 🌟

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0 -

I don’t

Repair Quality - 2.0/5.0 -

Car was not finished went they told me Friday I picked on Monday after and it wasn’t finished

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Great services

My Experience - 5.0/5.0 -

I loved the result of my repairs. My vehicle looked showroom finished. Professional staff and friendly personality.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Staff friendly and great service and follow up regarding vehicle delivery

Returned Clean

My Experience - 5.0/5.0 -

South Loop Auto Center offers the best service in Chicago. Thank you Danielle!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work . Friendly and great customer service ! Will always bring my vehicles here !

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful customer service, good quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The people was kind and helpful and very personal and kept me informed about my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and friendly service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Shatell is great

My Experience - 5.0/5.0 -

The customer service was excellent! The staff was very well informed, friendly and professional !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The office staff were phenomenal

Returned Clean

My Experience - 5.0/5.0 -

It was a great experience from the beginning contact, the work that was done, and great communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was completed and the car looks amazing 👏

My Experience - 5.0/5.0 -

Amazing job guys and thanks for the wash it put me on cloud 9.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love the way they treated me and communication was immaculate

Customer Service - 5.0/5.0 -

Very positive vibes for sure.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication, timely service, and quality work.

Customer Service - 5.0/5.0 -

Great communication, timely service and quality work.

My Experience - 0.0/5.0 -

My vehicle remained in the shop nearly three weeks with constant delays allegedly due to parts that was said to have been pre-ordered prior to drop-off. I received multiple excuses for the delays for the duration. At drop-off, I explicitly & expressly informed and demonstrated that the driver-side bumper accent light was out and needed repair/replacement of which I provided a replacement bulb. The installation was done incorrectly and a perfectly operable bulb on the passenger side was removed unnecessarily. As a result, I now have to return, travel across town, and wait while their installation error is corrected. My vehicle was transported to multiple off-site locations. Allegedly this was in fine print on the consent contract. However this WAS NOT expressly or explicitly disclosed prior to signing the authorization contract. If so, I ABSOLUTELY WOULD HAVE CHOSEN ANOTHER BODY SHOP OF MY CHOICE FOR REPAIR. While onsite or off-site, a personal item inadvertently left behind during removal came up missing from my vehicle. Although the shop claims no responsibility, the loss occurred while the vehicle was in their custody. This was unfortunate, very hurtful & dissappointing. The responses of (“no one here took it,” “check if someone moved it” "we took pics"), was highly dismissive and disregarding. My prepaid fuel was used for off-site transport and not replaced or reimbursed. Upon pick-up date multiple issues were discovered. A mechanical issue developed with the driver-side door locks engaging when the vehicle was placed into drive, bulb issue + missing item. I'd been EXPONENTIALLY INCONVENIENCED, waited an extensive duration, had prior engagements, & was NOT INCLINED to leave my vehicle for anymore additional time. Due to continued alleged delays and excuses. I was offered an unacceptable, dirty loaner vehicle but ultimately declined. Overall Assessment: This experience was highly unprofessional and unsatisfactory. I am not inclined to refer this business and am extremely disappointed that my insurance carrier referred me to this facility. It also HIGHLY OVERSHADOWED the pristine body work performed. I AM MORE DISSAPPOINTED THAT I PAID FOR THE UNACCEPTABLE SERVICE & LESS THAN SAVORY EXPERIENCE PRIOR TO THE AFOREMENTIONED DISCOVERIES. IT WAS THE ULTIMATE ADVERSE EFFECT. & LEFT ME TO FEEL HIGHLY VIOLATED.

Likely to Recommend - 0.5/5.0 -

ABSOLUTELY NOT

Repair Quality - 0.5/5.0 -

Body work was excellent yet the inconvenience of the duration my car was in the shop, transported off-site, & the issue of both accent lights being unecessarily replaced in my bumper & then not operating correctly inducing a grave & furthered inconvenience of having to transport my vehicle back to the facility to retrieve original bulb, then to an alternate business to correct the issue of the inoperation of the lighting system. Also, when I arrived to retrieve my vehicle, I asked if we were going to do a full walk around of the vehicle for inspection, I was told we'd get to that & was requested to review claim docs for signature & payment. There was no actual review, the verbage was not clear & I had zero idea what 90% of the info was even referencing. No reiteration was provided. I essentially remiitted payment for services that had not 100% been completed. The expectation of my vehicle being restored back to the way it was pre-incidents had NOT been met. Once I got in the vehicle, initially, & engaged into drive, the locks on the door were clicking over & over. I pulled the car back into driveway, got out to check lights front & back & came to the realization that they had NOT properly been installed in the back NOT operating correctly. Well it was only supposed to have been the driver side bulb replaced. I was met with multiple excuses over a course of a near 3 week retention of my vehicle, a lot of defensiveness, dismissiveness, diminishing, disregarding, passive agression when matters of concern, dissappoinment & dissastifaction were brought to the attention of the office coordinator. All that happened overall overshadowed the actual work that was done. As such, I'm not inclined to refer this business. I've reported to my insurance as well in an effort to remedy the unresolved matter.

Customer Service - 0.5/5.0 -

The customer service while cordial for rhe most part, I was highly dissastiffied with the defensiveness, dismissiveness, diregarding, diminishing passive agression I was met with when advising of dissatisfaction of the issues I uncovered, one being discovery of a personal item inadvertently left behind when clearing my personal items out of the car coming up missing. When this concern was brought up, I was net with defensive comments to include, "No one here took it" "no one here smokes, "did you check the console?".... My thought too was WHY are techs EVEN PLUNDERING & GOING THROUGH CUSTOMERS CARS IN THE 1ST PLACE. An item that was left behind in an INCONSPICOUS place SHOULDN'T & COULDN'T HAVE BEEN DISCOVERED UNLESS SOMEONE WAS SEARCHING THROUGH THE VEHICLE...I was shown pictures that were taken however am unsure as to why? That wouldn't remedy the matter or have proven this issue in any way, it was VERY unfotunate that this was my experience, & while there is a disclaimer of not being resonsible for items left behind, from a Customer-Service standpoint the ONLY reply I should have been met w/was "I apologize that this happened, unfortunately we wouldn't be in the position to address this matter based on our dusclaimer" or something to that effect. I feel whenever someone immediately replies to incidents such as this with "DEFENSIVENESS" it gives "GUILTY" ENERGY. Then there's fact that the replacement bulb that I brought in to be repaired turning into an unresolved issue. Both my insurance & I have remitted payment for services yet my vehicle has not yet been restored to it's previous pre-incidents condition 100%. I was also highly dissatisfied to learn my vehicle had been driven off-site. Yes, it is my responsibility to read contracts in their entirety, I DO NOT recall reading ANYTHING that EXPRESSLY OR EXPLICITY states my vehicle would be transported to other off-site facilities. This was NOT pointed out to me either when the contract was presented. THIS IS NOT WHAT CUSTOMER SERVICE LOOKS LIKE @ ALL.