South Loop Auto Service, Inc.

My Experience - 5.0/5.0 -

It was a great experience from the beginning contact, the work that was done, and great communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was completed and the car looks amazing 👏

My Experience - 5.0/5.0 -

Amazing job guys and thanks for the wash it put me on cloud 9.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Love the way they treated me and communication was immaculate

Customer Service - 5.0/5.0 -

Very positive vibes for sure.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication, timely service, and quality work.

Customer Service - 5.0/5.0 -

Great communication, timely service and quality work.

My Experience - 0.0/5.0 -

My vehicle remained in the shop nearly three weeks with constant delays allegedly due to parts that was said to have been pre-ordered prior to drop-off. I received multiple excuses for the delays for the duration. At drop-off, I explicitly & expressly informed and demonstrated that the driver-side bumper accent light was out and needed repair/replacement of which I provided a replacement bulb. The installation was done incorrectly and a perfectly operable bulb on the passenger side was removed unnecessarily. As a result, I now have to return, travel across town, and wait while their installation error is corrected. My vehicle was transported to multiple off-site locations. Allegedly this was in fine print on the consent contract. However this WAS NOT expressly or explicitly disclosed prior to signing the authorization contract. If so, I ABSOLUTELY WOULD HAVE CHOSEN ANOTHER BODY SHOP OF MY CHOICE FOR REPAIR. While onsite or off-site, a personal item inadvertently left behind during removal came up missing from my vehicle. Although the shop claims no responsibility, the loss occurred while the vehicle was in their custody. This was unfortunate, very hurtful & dissappointing. The responses of (“no one here took it,” “check if someone moved it” "we took pics"), was highly dismissive and disregarding. My prepaid fuel was used for off-site transport and not replaced or reimbursed. Upon pick-up date multiple issues were discovered. A mechanical issue developed with the driver-side door locks engaging when the vehicle was placed into drive, bulb issue + missing item. I'd been EXPONENTIALLY INCONVENIENCED, waited an extensive duration, had prior engagements, & was NOT INCLINED to leave my vehicle for anymore additional time. Due to continued alleged delays and excuses. I was offered an unacceptable, dirty loaner vehicle but ultimately declined. Overall Assessment: This experience was highly unprofessional and unsatisfactory. I am not inclined to refer this business and am extremely disappointed that my insurance carrier referred me to this facility. It also HIGHLY OVERSHADOWED the pristine body work performed. I AM MORE DISSAPPOINTED THAT I PAID FOR THE UNACCEPTABLE SERVICE & LESS THAN SAVORY EXPERIENCE PRIOR TO THE AFOREMENTIONED DISCOVERIES. IT WAS THE ULTIMATE ADVERSE EFFECT. & LEFT ME TO FEEL HIGHLY VIOLATED.

Likely to Recommend - 0.5/5.0 -

ABSOLUTELY NOT

Repair Quality - 0.5/5.0 -

Body work was excellent yet the inconvenience of the duration my car was in the shop, transported off-site, & the issue of both accent lights being unecessarily replaced in my bumper & then not operating correctly inducing a grave & furthered inconvenience of having to transport my vehicle back to the facility to retrieve original bulb, then to an alternate business to correct the issue of the inoperation of the lighting system. Also, when I arrived to retrieve my vehicle, I asked if we were going to do a full walk around of the vehicle for inspection, I was told we'd get to that & was requested to review claim docs for signature & payment. There was no actual review, the verbage was not clear & I had zero idea what 90% of the info was even referencing. No reiteration was provided. I essentially remiitted payment for services that had not 100% been completed. The expectation of my vehicle being restored back to the way it was pre-incidents had NOT been met. Once I got in the vehicle, initially, & engaged into drive, the locks on the door were clicking over & over. I pulled the car back into driveway, got out to check lights front & back & came to the realization that they had NOT properly been installed in the back NOT operating correctly. Well it was only supposed to have been the driver side bulb replaced. I was met with multiple excuses over a course of a near 3 week retention of my vehicle, a lot of defensiveness, dismissiveness, diminishing, disregarding, passive agression when matters of concern, dissappoinment & dissastifaction were brought to the attention of the office coordinator. All that happened overall overshadowed the actual work that was done. As such, I'm not inclined to refer this business. I've reported to my insurance as well in an effort to remedy the unresolved matter.

Customer Service - 0.5/5.0 -

The customer service while cordial for rhe most part, I was highly dissastiffied with the defensiveness, dismissiveness, diregarding, diminishing passive agression I was met with when advising of dissatisfaction of the issues I uncovered, one being discovery of a personal item inadvertently left behind when clearing my personal items out of the car coming up missing. When this concern was brought up, I was net with defensive comments to include, "No one here took it" "no one here smokes, "did you check the console?".... My thought too was WHY are techs EVEN PLUNDERING & GOING THROUGH CUSTOMERS CARS IN THE 1ST PLACE. An item that was left behind in an INCONSPICOUS place SHOULDN'T & COULDN'T HAVE BEEN DISCOVERED UNLESS SOMEONE WAS SEARCHING THROUGH THE VEHICLE...I was shown pictures that were taken however am unsure as to why? That wouldn't remedy the matter or have proven this issue in any way, it was VERY unfotunate that this was my experience, & while there is a disclaimer of not being resonsible for items left behind, from a Customer-Service standpoint the ONLY reply I should have been met w/was "I apologize that this happened, unfortunately we wouldn't be in the position to address this matter based on our dusclaimer" or something to that effect. I feel whenever someone immediately replies to incidents such as this with "DEFENSIVENESS" it gives "GUILTY" ENERGY. Then there's fact that the replacement bulb that I brought in to be repaired turning into an unresolved issue. Both my insurance & I have remitted payment for services yet my vehicle has not yet been restored to it's previous pre-incidents condition 100%. I was also highly dissatisfied to learn my vehicle had been driven off-site. Yes, it is my responsibility to read contracts in their entirety, I DO NOT recall reading ANYTHING that EXPRESSLY OR EXPLICITY states my vehicle would be transported to other off-site facilities. This was NOT pointed out to me either when the contract was presented. THIS IS NOT WHAT CUSTOMER SERVICE LOOKS LIKE @ ALL.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

😊😍😊😊☺️

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I just needed the bumper fixed and all that is beed for the bumper to function.. the cosmetics ate done but me car is running worst than when I brought it in.. the confusion regarding issues with parts and untrustworthy feelings of lack of confidence Lead to lies https://youtube.com/shorts/G2k1ygmkBwo?si=ZN0W6yvOj3-8oJJU

Likely to Recommend - 0.5/5.0 -

If you're not equipped to address the concerns of a mercedes-benz please don't try to figure it out... I have major issues

Repair Quality - 1.5/5.0 -

https://youtube.com/shorts/G2k1ygmkBwo?si=ZN0W6yvOj3-8oJJU

Customer Service - 1.0/5.0 -

I'm was not comfortable with yhe service that why I asked for a police escort

My Experience - 5.0/5.0 -

Customer service is above and beyond. Both ladies Chatel and Danielle were professional and knowledgeable of the field. They problem solved issues efficiently and provided reason. The shop utilizes technology well with automated updates which eliminates assumptions. In whole, great experience I’d recommend South Loop Auto to others.

My Experience - 5.0/5.0 -

Great customer service and they fix your car back to the original so thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes everything else was great

Repair Quality - 4.5/5.0 -

Only one comment. My car have three different colors.

Customer Service - 5.0/5.0 -

Everyone was nice and helpful and friendly

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The staff at South-loop was very courteous when I receive my car back it was beautiful. Everything was beautiful even the inside and I know the inside was a mess they gave me a new rubber mat for driver side. I would recommend the shop to anyone that has a car and they want good work done. This is the place.👍🏾👍🏾

Likely to Recommend - 5.0/5.0 -

Yes I would recommend this shop to anyone. Your services are very good and like I said, your staff is very knowledgeable and very polite.

Repair Quality - 5.0/5.0 -

Had insurance claim the insurance company recommend South Auto. I was very pleased with the work. Staff was very polite and knowledgeable of what was going on. Thank you again for your services. I would recommend to friends and family.

Customer Service - 5.0/5.0 -

as I said, in my first statement, his staff was very knowledgeable. Very polite knew exactly what I needed and advise me on what was going on with my car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was very nice and the staff was great and showed such a wonderful attitude and very respectful. Also they get your car in and get it out other places will push behind

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job it like a where new car

Likely to Recommend - 5.0/5.0 -

Professional

Repair Quality - 5.0/5.0 -

They are the best that I have been too

Customer Service - 5.0/5.0 -

The service was great no complain everything was done on time i love it