Spirit Ford Collision

4.8 (482reviews)
93%
5365 N. Ann Arbor Road,  Dundee,  MI  48131
Bot
Shop AssistantSparkles

In operation 29 years, 27 years at this location.

It is all about serving you! High quality repairs completed with your safety in mind. Written warranty with all repairs. On site rental vehicles. Ford certified F-150 repair facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 5:00 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (482)

Customers say
Overall Customer Satisfaction
Customers are highly satisfied with the repair shop's service. They praise the excellent workmanship, friendly staff, and efficient repairs. Many appreciate the cleanliness of their vehicles upon return, often noting they were cleaner than when dropped off. The shop is commended for its professionalism, timely service, and great communication. Customers frequently mention they would recommend the shop to others. While most feedback is positive, a few customers noted issues with communication or longer-than-expected repair times.
Select to learn more
"They did an excellent job on the repairs. It looks better now than it did when it was new. Thank you. ..." Read more
"Work was excellent and efficient"
"Very polite office staff and a superb repair! Love the constant updates through text. Very very happy ..." Read more
"Amazing job! Very happy and showroom ready!"
"Great, Quality work."
"Ready earlier than expected"
"Early!"
"Friendly and helpful. Much quicker than expected. Job well done"
"It was actually ready before they had said great service"
"It took longer than I expected"
"Great people and customer service explained everything and made claim process easy."
"Texts were awesome"
"My son in law did a great job keeping me informed"
"Great communication this time and cleaned the car very well too"
"Most of the time I had to initiate getting a response"

My Experience

Friendly and knowledgeable staff. Will return if needed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Friendly employees Updated progress Clean atmosphere Our car looked like a new vehicle, we are very happy with the appearance We will tell our friends about the great professional service we received

Likely to Recommend

Repair Quality

Very professional, fast service

Customer Service

Likely to Recommend

Seems a bit shady from what others have told me about the repair. Did not have my part they took out available for me to see. Gas appeared to be missing.

Repair Quality

They had my car 23 days. I watched on my app. It was only in the garage 2 of those days. I showed some friends the repair comments they said there is no way they completed all that work in that amount of time. When they pulled my car in on the day before it was done the gas tank was at 93%. When they pulled it out it was at 58%. I confronted the repair clerk. He handed me $40 and said we don’t need any trouble. I also asked for the damaged wiring harness and was told they no longer had it.

Customer Service

He was very nice but I always had to call for an update after the initial call telling what was wrong.

My Experience

Knowledgable, friendly and helpful staff. Appreciated the complimentary use of a car during repair.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Exceptional

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Very polite

Likely to Recommend

Repair Quality

Spirit ford did a nice job!!!!

Customer Service

My Experience

I am completely satisfied with every aspect of my experience

Likely to Recommend

I would and do recommend Spirit Auto Collision to anyone looking for repair they matched my color perfectly

Repair Quality

Customer Service

Fantastic they are great to work with

My Experience

They did an excellent job in our minor repair job.

Likely to Recommend

Repair Quality

Very happy with repair of our truck.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything handled very professionally . Daily notice of status on repairs. Staff very friendly. Highly recommend.

Likely to Recommend

Repair Quality

Everything was good for the most part, but one of my tire pressure sensors seems to be malfunctioning now, and there is a dent I don’t remember being there in my drivers side front door.

Customer Service