Spirit West Motor Carriage- Spirit West Auto Body
In operation 49 years, 42 years at this location.
Spirit West is a family owned business started in 1977. It was established in St. Louis and moved to the West County area in 1984. In 2016 partners Brian and Tracy Saake took over ownership with a continued goal to repair vehicles at the highest quality standards. We only have 2 LOCATIONS one in MANCHESTER, MO. and one in BALLWIN, MISSOURI. Being independently owned we are able to make decisions on oem parts usage or price matching. Our goal is to complete a quality repair that we can stand behind with our lifetime guarantee. We pride ourselves with the continuing education of our technicians and the newest technology and equipment. We have obtained ICAR Gold,Acura Certification, BMW Certification, Subaru Certification, Infiniti Certification, Honda Certification, Hyundai Certification, Genesis Certification, Kia Certification, Toyota Certification, Volkswagen Certification, and Volvo Certification. We believe a quality repair is our best advertisement.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
Overall we are satisfied but were initially put off by some of the confusion around the original estimate and subsequent parts ordering. They had to go back and order additional parts for apparent additional damage missed during the first estimate
Repair Quality - 5.0/5.0 -
Due to existing supply chain issues the lead time was long but in the end we are very happy with the quality of the work so far.
Customer Service - 5.0/5.0 -
After some confusion about when parts were ordered, we are happy with the customer service we received.
Likely to Recommend - 3.5/5.0 -
I can recommend for actual repair but I will definitely recommend asking more questions about the length of time to complete the repair.
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
No communication during the process. I had to follow up on when my car was ready.
My Experience - 5.0/5.0 -
Workmanship was great, but I was surprised that you left off the front license plate holder. The damaged bumper had it, and it should have been replaced. And your people are very courteous. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks as good as new.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Perfect work. I won’t go anywhere else
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Second time I used them and it was flauless each time
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Spirit West is one of the most trustworthy Auto Body Shop. I have always take. my car for repair, they go beyond the basics and take care of every detail. One of the best places for collision repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your team does a great professional job and I am always happy in the work.Iunderstan that it took longer to finish the work because you had to wait for parts to finish the work. That is not your fault . That is happening through the world.
Customer Service - 5.0/5.0 -
Your people always are great .
My Experience - 5.0/5.0 -
I was completely satisfied with your work. However, i would suggest that if you are going to send an email saying you will keep a person informed on progress, then you should at least send a followup email every couple of days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great! Wonderful job! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Couldn’t have been more satisfied. Excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff is extremely helpful and have great personalities.
My Experience - 5.0/5.0 -
It was my sons car, and he was blown away at how clean it came back. I hope I never have to come to your facility again, but would never hesitate to recommend Spirit West to anybody. You guys are great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with SPIRIT WEST. THE JOB WAS ABOVE AND BEYOND A GREAT JOB. THE PAINT JOB WAS AMAZING THE WORKMAN SHIP OUT STANDING.. I LOVE MY H3 AND THEY DIDNT DISAPPOINT IN TAKING GREAT CARE OF HER..0
My Experience - 5.0/5.0 -
Once again an outstanding experience at Spirit West. A special shout-out to those who took care of those “extra” things in such complete and professional way. I’m not exaggerating...my 10 year old car looks brand new. Thank you Spirit West for taking my Toyota Camry back to 2011
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you to those that made my vehicle look absolutely brand new. The unexpected extras were a surprise but very appreciated. Thank you to the Spirit West staff!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Spirit West is the Best!
Repair Quality - 5.0/5.0 -
My car was finished early and looks great.
Customer Service - 5.0/5.0 -
The shop’s owner and personnel were wonderful. My gate on the car would not close. I called and was told to come back. The owner and shop personnel stayed late to assess the issue. I was treated like family. Come to find out, it wasn’t even a problem with the repair.